Placing Calls with Visually Assisted Speech-to-Speech (VA STS)
Visually Assisted Speech-to-Speech (VA STS) involves the use of a live video connection between the OPR and the VA STS user. Utilizing a webcam and computer with Skype™, the OPR is able to see the VA STS user’s mouth movements, facial expressions and gestures as they are speaking. The OPR uses these visual cues to assist in better understanding the VA STS user’s side of the conversation.
- Dial the toll-free Speech-to-Speech number for your state.
- Using Skype, the OPR establishes a video connection with the VA STS user.
- The VA STS user gives the OPR the number to dial, and any specific call handling instructions.
- The OPR dials the requested number and facilitates the conversation.