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Maryland Relay: Customer Profile

1. Customer Information
Additional Phone Numbers
Used by caller when contacting Maryland Relay
Please indicate the best way to contact you*
Phone Type
Fax Number
2. Relay Calls Connection Mode

When I MAKE and ANSWER a relay call, I use…

This section allows you to select the way you want to CONNECT TO Relay.

Language (select one)
When available, I prefer the gender of the OPR relaying my call to be:
Text-Based Relay Connections:
Voice Carry Over (VCO) Option
Hearing Carry Over (HCO) Option

If you do not use Speech-To-Speech, skip to section 3.

Speech-to-Speech Relay Connections:
Repeat Options
Assist Options
Example: “Hi, this is Bob. Please call me back through STS Relay at 877-735-1007 and ask the OPR to dial my number 123-555-4567.”
3. When I MAKE and RECEIVE a relay call, I want to use…

Check the service you want with EVERY relay call you make or receive.

Relay Options:
– Translate ASL to conversational English.
Typing Speed Buffer
– Text appears on screen beginning at 10 wpm and may be increased in increments of 5 up to 45 words per minute.
4. Calling a Captioned Telephone User
Voice To CapTel
5. Long Distance Company

You will not be charged for local or long distance calls. However, there are situations when payment is necessary. That includes:

  • International Calls
  • Directory Assistance
  • Pay Phones
  • Pay-Per-Call Services

Please choose your long distance company from the list provided. If you leave this blank, your bill will come from AT&T.

6. Greetings

Choose How the Operator will Announce Relay

Say First Name
Example: “This is Maryland Relay OPR #4444 with a call from Bob.”
Tell People
Tell Options
Example: “This is Maryland Relay OPR #4444 with a call from a person who has difficulty speaking.”
Never Explain
Never explain how to use the relay to any person I call.
Never Identify
(Requires “My Hello” below)
My Hello
Example: “Hi, Bob here. How are you?”
7. Speed Dialing

You may save up to 50 speed dial numbers. Be sure to include the area code with the phone number.

Name Phone Number
8. Restrictions

If you do not want to incur extra charges to your phone bill, indicate the types of calls on the list below that you do NOT want to be placed through Relay.

9. Notes

Provide any additional call handling instructions or information for the OPR here:

10. Mailing List
Mailing List Signup
11. Multi-User Profile/Remote Profile

Personal Identification Number (PIN)

The multi-user/remote feature is of great benefit if you have more than one relay user living in the household or are away from your primary phone number. When accessing your profile, please provide the Operator (OPR) with the 7-digit PIN you selected.

Choose 4 numbers for PIN

You’re Almost Finished!

Thank you for completing your Maryland Relay Customer Profile. If you have any questions about your Profile, please contact Customer Care. To print a copy of this form for your records, go to the File menu of your browser and select Print before submitting the form. Your Customer Profile should be activated within 24-72 hours of receipt. All customer information is kept confidential. If you are satisfied with your Profile and ready to submit your information, click on Complete My Profile below.


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