Placing Calls with Visually Assisted Speech-to-Speech (VA STS)
Visually Assisted Speech-to-Speech (VA STS) involves the use of a live video connection between the CA and the VA STS user. Utilizing a webcam and computer with Skype™, the CA is able to see the VA STS user’s mouth movements, facial expressions and gestures as they are speaking. The CA uses these visual cues to assist in better understanding the VA STS user’s side of the conversation.
- Dial the toll-free Speech-to-Speech number for your state.
- Using Skype, the CA establishes a video connection with the VA STS user.
- The VA STS user gives the CA the number to dial, and any specific call handling instructions.
- The CA dials the requested number and facilitates the conversation.