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California Relay Service: RCC (Remote Conference Captioning)

California Relay Service: RCC (Remote Conference Captioning)

Remote Conference Captioning (RCC) offers real-time captioning through the use of Communication Access Realtime Translation (CART) service, allowing individuals who have difficulty hearing what’s being said over the phone during conference calls to read text of what all participants are saying. This service provides a clear understanding of what’s said and allows the individual with hearing loss to participate in conference calls in a more effective manner.

How RCC Works

How Hamilton Relay Remote Conference Captioning Works
  • The RCC user will receive a link in order to view text. A computer or mobile device along with an Internet connection is required.
  • The captioner will need access to the audio portion of the call through either an audio conference line or other method.
  • Once the call is connected, the captioner listens to the conversation and produces real-time streaming text, which is sent over the Internet. The text shows up just seconds after someone has spoken.
  • At any time, the RCC user can scroll up to review text.
  • The RCC user will receive a raw unedited transcript from the captioner within one full business day.
  • For more details about RCC, please see these Frequently Asked Questions.

Technical Requirements To Use Remote Conference Captioning

  • Audio conference line or virtual connection access for the captioner so they may listen to the audio portion of the call.
  • A computer, tablet or smartphone with access to the Internet.

There is no software to download in order to use RCC and access to RCC services will be available via link provided.

Scheduling Request Form

You must be a resident of the state of California to use this service. Request RCC services by completing the RCC Scheduling Request Form below. After submitting the form, you can expect an email confirmation within one business day indicating that your request was received. If you require assistance with RCC, please email Customer Care at info@hamiltonrelay.com or contact us via Live Chat for immediate assistance.

RCC requests are encouraged to be submitted at least 48 hours prior to the scheduled service. RCC service is available from 8am – 5pm PST Monday through Friday.

The California Deaf and Disabled Telecommunications Program still has a financial responsibility for meetings not cancelled within one full business day of the scheduled request. Failure to cancel could potentially result in suspension of RCC privileges for the participant.

RCC SERVICE Cancellation Time
RCC Events 4 hours or longer 5 Full Business Days
Multi-Session RCC Events 5 Full Business Days
All Other Events 1 full Business Day
To cancel an RCC event, please email carelayrcc@hamiltonrelay.com or call 877-632-9095.

Participant Information:
Full Name*
Address*
Are you the host?*
Scheduling Information:
Format: 12/21/2024
Format: 10:00 AM
Format: 11:00 AM
Is this a recurring event?
Event Information:
Does your meeting include three or more participants?*
Is the event a webinar or conference?*
Will you be utilizing a video platform?*
Will breakout rooms requiring captions be used in this event?
Do you wish to embed captions?

Note: If you are embedding captions into your meeting, please read the directions.

Additional Information:
Providing additional details about those attending and the topic of conversation ahead of your scheduled event allows the captioner to prepare and helps ensure quality captions.
Confirmation Information:

RCC requests are assigned Monday to Friday, 7am-5pm CST. Holidays that fall on a weekend will be observed on the Friday before or Monday after and include: New Year’s Day, Memorial Day, Independence Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas, and New Year’s Day.

 
Submit Request

* Required information

Live Chat is available during the following hours:

Monday – Friday:
8:30 AM to 12:30 AM Eastern

Saturday, Sunday:
11:00 AM to 6:30 PM Eastern