Hamilton Relay focuses on what matters most to relay users – fast connect times and highly professional Communication Assistants who facilitate calls seamlessly.
Most importantly, Hamilton Relay understands that each relay user is unique. So we listen to our customers and work to match the right services to specific situations. Not just filling a need, but empowering and enhancing the lives of our customers.
Designed exclusively for individuals with hearing loss, the Hamilton® CapTel® Phone works just like any other phone. When the phone rings, you answer it. When you want to make a call, you dial the number. The clear difference is that with Hamilton CapTel, you can listen and read word-for-word captions of everything said to you over the phone.
Hamilton Relay has been providing telecommunications relay services for individuals who are deaf, hard of hearing, DeafBlind or have difficulty speaking since 1991. Hamilton Relay is a division of Hamilton Telecommunications®, a diversified telecommunications service provider headquartered in Aurora, Nebraska. Established in 1901 as a small regional telephone company, Hamilton Telecommunications has grown to not only provide local telephone service and relay services, but also provide Internet service, data center services, information systems, business-class Ethernet and digital IPTV for its customers.
Hamilton Relay began providing Traditional Relay Services (TRS) within its own home state. Over the years, Hamilton has expanded to provide TRS and Captioned Telephone service in numerous contracted states and also provides Internet-based captioned telephone services such as Hamilton CapTel for Web/iOS/Android™ nationwide.
For more than a century, Hamilton’s culture and values have been shaped by our employees, customers and shareholders as a driving force to our success. We value the spirit of hard work, responsibility, innovation, collaboration, diversity and inclusion that enables our growth and guides us as we pursue our mission.