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Visually Assisted Speech-to-Speech Video Platform Update

May, 01 2025

As of May 1, 2025, Skype™ will no longer be available for use with Visually Assisted Speech-to-Speech (VA STS), so we are transitioning to a new platform called Jami™.

What You Need to Do: 

To continue using VA STS services, you'll need to create a free Jami account. 

Here’s how to get started: 

  1. Download Jami– Visit Jami.net and choose the version that matches your device (Windows, Mac, iOS, Android, etc.). 
  2. Create Your Account– Once installed, open the app and follow the steps to create a new Jami account. You’ll choose a username; no email is required. You will not need a password, but you can choose to encrypt your account.  
  3. Share Your Jami Username with Hamilton– When placing a call, you will share your Jami username with your Communication Assistant to place a VA STS call.  

We’re here to help! If you need assistance setting up Jami or have any questions, contact Customer Care at 800-618-4781. 

You also have the option to continue using traditional Speech-to-Speech by dialing 711 or the toll-free number for your state. We appreciate your patience and cooperation during this transition.

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