Remote Conference Captioning (RCC) offers real-time captioning through the use of Communication Access Realtime Translation (CART) service, allowing individuals who have difficulty hearing what’s being said over the phone during conference calls to read text of what all participants are saying. This service provides a clear understanding of what’s said and allows the individual with hearing loss to participate in conference calls in a more effective manner.We need your feedback! If you use Washington Relay RCC or communicate with individuals who use RCC, we would appreciate a few moments of your time in completing this survey. Your feedback is valuable and will be used to evaluate the quality of services provided.
You must be a resident of the state of Washington to use this service. Request RCC services by completing the RCC Scheduling Request Form below. After submitting the form, you can expect an email confirmation within one business day indicating that your request was received. If you require assistance with RCC during weekend or holiday hours, please email Customer Care at firstname.lastname@example.org or contact us via Live Chat for immediate assistance.
Should it be necessary, please make every effort to cancel services within one full business day of the scheduled request. Please see hours of operation below.
Monday – Friday:
8:30 AM to 12:30 AM Eastern
11:00 AM to 6:30 PM Eastern