Notice Regarding IP CapTel Transition

As of January 1, 2022, Hamilton CapTel is the only provider of Internet Protocol CapTel Service (IP CapTel). Customers from other IP CapTel service providers have been transitioned to Hamilton CapTel. There is nothing that these customers need to do – they can keep using the same equipment and follow the same call process.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. To learn more, visit fcc.gov.
Voice and data plans may be accessed when using Hamilton CapTel on a smartphone or tablet. Hamilton CapTel is not responsible for charges incurred with your wireless network for voice and data usage when using Hamilton CapTel. For usage concerns, contact your wireless network directly.
Generally, Hamilton CapTel will work on Android™ Smartphones and the iPhone® running the latest publicly available operating system. There may be older versions that are no longer supported and, in some instances, current versions that are not yet supported. Please contact Hamilton CapTel Customer Care if you have any questions about the compatibility of your current version with Hamilton CapTel.
Equipment charges may apply.
Hamilton CapTel for Business Interconnected by Tenacity not included.
Hamilton CapTel may be used to make 911 calls but may not function the same as traditional 911 services. Find out more information about the benefits and limitations of Hamilton CapTel and Emergency 911 calling.

Notice Regarding IP CapTel Transition

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