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New Hamilton® CapTel® for Business, Interconnected by Tenacity™ Provides Accommodation to Hearing Loss in the Workplace

October, 06 2016

Businesses of any size can quickly integrate captioned telephone technology into their existing communications network

AURORA, Neb., October 6, 2016–Hamilton Relay, Inc. and Tenacity, Inc. today introduced a captioned telephone solution for business professionals who have difficulty hearing on the phone. With Hamilton CapTel for Business, Interconnected by Tenacity, employees with hearing loss can now listen while reading word-for-word captions of what’s being said on a business phone, resulting in reduced frustration during business calls and greater productivity.

“We worked with Tenacity to build a captioned telephone solution for employees with hearing loss that works with a Cisco® network and office phones. Business professionals won’t have to miss out on what’s being said during calls while at work,” said Dixie Ziegler, vice president of Hamilton Relay.

Hamilton CapTel for Business, Interconnected by Tenacity provides employers with a solution for telecommunications access which meets the accommodations standards in the Americans with Disabilities Act (ADA). The solution seamlessly integrates with industry-leading Cisco VoIP communications systems utilized by many companies today. The software-based implementation makes deployment quick and simple as no additional phones or hardware is needed. In addition, tax credits may be available to some businesses when implementing accessibility enhancements.

"The telephone is a very important device in the workplace,” said Dustin Armstrong, vice president of operations at Tenacity. “How can anyone communicate effectively on this important business tool by only getting part of the conversation? With Hamilton CapTel for Business, getting the full conversation is now not an issue."

Captioned telephone allows for a natural flow of conversation, while easy-to-read captions are displayed on the telephone. The captioning service is invisible to the other party on the call and captions can be reviewed once the call has ended. Existing Cisco phone features like transfer and conference work with this solution. Businesses of any size can use this captioned telephone technology and it is available to businesses with compatible Cisco systems that purchase an annual license. There is no cost to employees for the captioning service. More information can be found at

About Hamilton CapTel
Hamilton Relay is an established leader in providing captioned telephone services nationwide. Since 2003, Hamilton has made over 70 million captioned telephone conversations possible for individuals with hearing loss. Hamilton CapTel is a service of Hamilton Relay, a division of Nedelco, Inc. d/b/a Hamilton Telecommunications, a diversified communications and technology services provider based in Aurora, Nebraska. Founded in 1901, Hamilton Telecommunications encompasses eight primary company divisions that allow Hamilton to operate on a local, regional and national basis. For more information about Hamilton CapTel, please visit

About Tenacity
Tenacity, Inc. is a software and service company providing various technologies designed to make enterprise phone systems more accessible. Founded in 2004, Tenacity has grown from enhancing the accessibility of a particular phone system in the government sector to now supporting many different phone systems and many different customer sectors all across the world. For more information about Tenacity, please visit our website at

Copyright © 2016 Hamilton Relay. All rights reserved. • Hamilton is a registered trademark of Nedelco, Inc. d/b/a Hamilton Telecommunications. • CapTel is a registered trademark of Ultratec, Inc. • Third Party trademarks mentioned are the property of their respective owners.

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