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Hamilton Relay Suspends Text-based Internet Relay Services

April, 29 2013

Hamilton Relay has made a difficult decision to suspend its text-based Internet Relay services effective May 15, 2013. This includes Hamilton Web Relay and Hamilton Instant Relay with Google Talk™ and AOL Instant Messenger®.

If you currently have a Hamilton HomeTown Number and would like to keep this same number, you will need to port your number over to a different provider. Hamilton will hold your HomeTown number until May 30th so that you have sufficient time to complete a successful port.

To initiate a port, simply contact the provider you wish to use going forward and inquire about their porting process - you may be requested to complete a form. For your convenience, a list of Internet Relay providers can be found at: http://www.fcc.gov/encyclopedia/trs-providers.

This change does not impact Hamilton CapTel® services, including the Hamilton CapTel phone and Apps for PC/Mac, Smartphones and Tablets.

We apologize for any inconvenience this may cause. If there are questions or concerns about Hamilton Internet Relay or your HomeTown Number, please email us at info@hamiltonrelay.com or call us at 1-877-445-4563.

Live Chat is available during the following hours:

Monday – Friday:
8:30 AM to 12:30 AM Eastern

Saturday, Sunday:
11:00 AM to 6:30 PM Eastern