Skip To Content

Hamilton Relay Now Providing Relay and Captioned Telephone Services for Residents in the State of Michigan

February, 26 2015

February 26, 2015, Aurora Neb. – Hamilton Relay, a nationwide leader in Telecommunications Relay and Captioned Telephone services began providing Relay Services for residents of Michigan on February 1, 2015. Regulated by the Michigan Public Service Commission, Hamilton Relay contracts independently with each local exchange carrier in Michigan to provide these life-changing services to residents across the state.

Since 1991, Hamilton Relay has provided services that allow individuals who are deaf, hard of hearing, deaf-blind, or have difficulty speaking to communicate over the telephone. Hamilton committed to improving the lives of others through communication solutions and is proud to deliver a full suite of relay solutions and service offerings. Michigan Relay services available through Hamilton Relay include: Text Telephone (TTY), Hearing Carry Over (HCO), Voice Carry Over (VCO), Deaf-Blind Service (DBS), Speech-to-Speech (STS), Captioned Telephone, and Voice. All relay services are available in Spanish. Hamilton Relay also has an expanded suite of service offerings for Captioned Telephone, including Hamilton CapTel® for PC/ Macs and Hamilton CapTel apps for Smartphones and Tablets. Captioned Telephone Services have grown in demand nationwide.

“Hamilton is very pleased to have the opportunity to provide Relay and Captioned Telephone services for the residents of Michigan,” said Dixie Ziegler, Vice President of Hamilton Relay. “We are grateful for the support we have received from the state as well as the local telephone companies and we look forward to working with them in the years to come.”
To learn more about services available through Michigan Relay, visit, or contact Hamilton Relay Customer Care at: 1-844-578-6563.

About Hamilton Relay
Hamilton Relay provides contracted Telecommunications Relay and/or Captioned Telephone services to 18 states and the Island of Saipan, and is a provider of Internet-based Captioned Telephone services nationwide. More information is available at

Hamilton Relay is a division of Hamilton Telecommunications, a diversified communications and technology service provider based in Aurora, Neb. Founded in 1901, Hamilton Telecommunications encompasses seven primary company divisions that allow Hamilton to operate on a local, regional and national basis.

About Captioned Telephone Relay Service
Captioned Telephone Relay Service (CTRS) is designed for individuals who have difficulty hearing on the telephone. Captioned Telephone (CapTel®) technology, developed by Ultratec, Inc. of Madison, Wisconsin, allows individuals to view word-for-word captions of what’s being said to them on a display screen of a CapTel phone - similar to captions on television.

Using a CapTel phone, users can “see what they say” and not miss a word of their telephone conversations. Behind the scenes, a specially trained Captioning Assistant re-voices everything said by the standard phone user into state-of-the-art voice recognition software. The speech is then converted almost simultaneously into text that appears on the CapTel phone. Captions are available in English or Spanish. More information is available at

CapTel is a registered trademark of Ultratec, Inc.

To chat with a Hamilton Customer Care Representative, please complete the form below.

Your Contact Information

* Required information