AURORA, NEB. – March 15, 2016 – Connecting lives for 25 years, Hamilton Relay has worked diligently to ensure that individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking are able to communicate effectively over the telephone.
In 1991 Hamilton Telecommunications created a new division, Hamilton Relay, with the responsibility of providing high quality Telecommunications Relay Services (TRS). In the two and a half decades since, Hamilton Relay has evolved both with the changing technology and changing needs of customers. In 2003, expansion of the operation included Captioned Telephone (CapTel®) service, and since, Hamilton has become a national leader in providing CapTel service. Today, Hamilton Relay operates six relay call centers throughout the United States, providing Telecommunications Relay and/or Captioned Telephone service through 25 contracts to 18 states, the District of Columbia and the Island of Saipan. Hamilton also provides Internet-based captioned telephone solutions nationwide.
“I grew up with hearing loss, and the ADA was signed into law the year I graduated from college,” said John Nelson, president of Hamilton Relay and CEO of Hamilton Telecommunications. “Looking back, the ADA has made a world of opportunities available that I was not able to take advantage of as a child. Over the past 25 years, our work at Hamilton has helped others realize those opportunities and for that, I am truly proud. Hamilton Relay’s success comes directly from our commitment to this mission, and delivering top quality, reliable service and unmatched customer care and support.”
Hamilton Relay measures their true success by the people they serve and the lives changed through the use of the services provided.
“Relay opened a door for me. I now can use the phone. Thank you, Hamilton Relay!” - Sandra Gross, Rhode Island
“Without the CapTel phone system, I can neither make nor receive telephone calls. With their Internet-based tools, I am more confident, more independent, more self-sufficient and more comfortable using the phone. It works!” - Charlie Slover, Tennessee
“We believe that the people who use our service become part of our family, and we couldn’t be more honored to support them,” said Dixie Ziegler, vice president of Hamilton Relay. “We also deeply appreciate the remarkable loyalty we’ve received over the years from not only the customers who rely on us, but from our dedicated employees as well. We look forward to many more great things in the days, months and years to come!”
To stay up-to-date with all of Hamilton Relay’s anniversary activities, visit Hamilton Relay on Facebook. To learn more about Hamilton Relay, go to hamiltonrelay.com.
Hamilton Relay is a division of Hamilton Telecommunications, a diversified communications and technology service provider based in Aurora, Neb. Founded in 1901, Hamilton Telecommunications encompasses seven diverse company divisions that allow Hamilton to operate on a local, regional and national basis.