Aurora, Nebraska – Through a competitive procurement process, Hamilton Telephone Company d/b/a Hamilton Telecommunications was chosen as the new provider for the New Mexico Telecommunications Relay Service. Hamilton began providing relay services within New Mexico on July 1, 2009.
Relay New Mexico is a free 24-hour service that ensures equal communication access via the telephone to individuals who are deaf, hard of hearing, deaf-blind or speech disabled. Using assistive telecommunications equipment, relay users communicate freely with friends, family and businesses. A Communication Assistant relays the conversation confidentially by voicing typed text to the standard telephone user, and by typing what's spoken to the relay user. Either party may initiate a call through Relay New Mexico.
"Relay New Mexico is pleased with the selection of Hamilton Relay as its new service provider," says Shannon Smith, Director of Telecommunications & Technical Assistance for the New Mexico Commission for Deaf & Hard of Hearing Persons. "Hamilton has a solid reputation as a leader in the provision of Telecommunications Relay Services and delivers excellent customer service. Through Hamilton's attention to detail, New Mexico relay users enjoyed a seamless transition of services."
"Hamilton is thrilled to be providing relay services in the State of New Mexico," says Dixie Ziegler, Vice President of Hamilton Relay. "We are committed to delivering high quality relay services along with offering strong outreach programs in support of increasing awareness of relay services particularly within the business and public services communities."
Relay New Mexico is available 24 hours a day, 7 days a week by dialing 7-1-1. There are no charges to access Relay or to place local calls, however, long distance charges may apply. Services are also available for Spanish speaking citizens by dialing 1-800-327-1857. Relay New Mexico Customer Service can be reached by dialing 1-877-463-0994.
About Hamilton Relay
Hamilton Relay offers a variety of services including Telecommunications Relay Services, Captioned Telephone (CapTel®), and Internet Relay. Hamilton provides telecommunications relay and/or CapTel services to 17 states, the District of Columbia, the Island of Saipan and the Virgin Islands. All services are available at hamiltonrelay.com.