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CapTel® Expands Customer Service Hours to Include Weekends

June, 09 2011

CapTel Customer Service Now Available 7 Days a Week

Effective immediately, CapTel® Customer Service is available to serve customers 7 days a week. Now people who use the CapTel Captioned Telephone can reach highly-trained support personnel every day of the week.

"People often rely on family and friends to help them get set up during the weekend hours, or to pose a question they don't have time to ask during the work week," explains Pamela Holmes, Director of CapTel Customer Service. "As part of our strong commitment to our customers, we're dedicated to providing support during the weekends as well."

CapTel Customer Service is available Monday through Friday, from 7:00 am – 7:00 pm Central Standard Time (CST). In addition, Customer Service is now available Saturdays and Sundays from 8:00 am – 5:00 pm CST. Customers can access support personnel either over the telephone or online via Instant Help at Additional support materials are also available anytime at the Customer Support link on the CapTel website.

The CapTel Customer Service team has been recognized industry-wide and by its customer base for its excellent customer support, acknowledged as going "above and beyond" to help bring about positive outcomes for CapTel users.

The CapTel Captioned Telephone is a revolutionary telephone and service that allows people to read captions of everything a caller says during their telephone calls. Ideal for people with some degree of hearing loss, the CapTel phone shows word-for-word captions during the call, making sure users catch every word – either by hearing it or by reading it.


    Tollfree: 1-888-269-7477 (Voice/CapTel/TTY)
    Spanish support: 1-866-670-9134
    In California only: 1-888-402-4018
    Fax: 1-608-204-6167
    Mail: CapTel Customer Service
    450 Science Drive
    Madison, WI 53711

Live Chat is available during the following hours:

Monday – Friday:
8:30 AM to 12:30 AM Eastern

Saturday, Sunday:
11:00 AM to 6:30 PM Eastern