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New York CapTel: Contact Us

If you have suggestions, comments or concerns, please contact:

CapTel Customer Care
Phone: 888-269-7477

If your expressed concern is not resolved to your satisfaction, contact your State Relay Administrator:

George Boothby
4 Tower Place, 2nd Floor
Albany, NY 12203
Phone: 518-445-6285

Should your expressed concern go unresolved to your satisfaction, the Federal Communications Commission is available to serve you regarding relay issues:

Contact Us

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Live Chat is available during the following hours:

Monday – Friday:
8:30 AM to 12:30 AM Eastern

Saturday, Sunday:
11:00 AM to 6:30 PM Eastern