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Louisiana Relay: Customer Profile

1. Customer Information
Additional Phone Numbers
Used by caller when contacting Louisiana Relay
Please indicate the best way to contact you*
Phone Type
Fax Number
Mailing List Signup
2. Multi-User Profile/Remote Profile

Password + Personal Identification Number (PIN)

The multi-user/remote feature is of great benefit if you have more than one relay user living in your household or if you are away from your primary phone number. The Password and PIN ensures that you are the only person who can make changes to your profile. When accessing your profile from another location (remotely), please provide the CA with your 7-digit Password (alphanumeric) and 4-digit PIN (secret number) so the CA can access your profile options.

Choose 7 letters and/or numbers for Password
Choose 4 numbers for PIN
3a. Making Relay Calls

Every time I CALL Relay, I use…

Language (select one)
Call Type (select one)
Voice Carry Over (VCO) Option
2 Line VCO Option
Voice Option
Voice To CapTel
When available, I prefer the gender of the CA relaying my call to be:
3b. Answering Relay Calls

If you live with a person who answers Relay differently than you, skip this section.

Every time I ANSWER a Relay call, I use…

Language (select one)
Call Type (select one)
Voice Carry Over (VCO) Option
2 Line VCO Option
Voice Option
4. For every Relay call I make, I want…

Check the service you want with EVERY relay call you make.

Relay Options:
– Translate ASL to conversational English.
Typing Speed Buffer
– Text appears on screen beginning at 10 wpm and may be increased in increments of 5 up to 45 words per minute.
5. Speech-to-Speech (STS) Relay Connections

If you do not use STS, skip to Section 6.

Revoicing Preferences:
Repeat Options
Assist Options
Voice Synthesizer
Call By Name
Example: The person calling you can tell the CA “I’d like to call Bob Smith.”
Example: Before dialing, I want the CA to ask “Shall I inform the other party who is calling?”
Example: “Hi, this is Bob. Please call me back through STS Relay at 877-735-1007 and ask the CA to dial my number 123-555-4567.”
Please indicate the best time to contact you at the number listed on Section 1:

If you have another number you would like to profile (such as a work number), please complete another form with the customized profile options you would like to be used for that number.

6. Long Distance Company

You will not be charged for local or long distance calls. However, there are situations when payment is necessary. That includes:

  • International Calls
  • Directory Assistance
  • Pay Phones
  • Pay-Per-Call Services

Please choose your long distance company from the list provided.

7. Speed Dialing

You may save up to 50 speed dial numbers. Be sure to include the area code with the phone number.

If you are a Speech-to-Speech (STS) user, please check the box if the person is already familiar with STS.

Name Phone Number Familiar with STS
8. Greetings
Say First Name
Example: “This is Louisiana Relay CA #4444 with a call from Bob.”
Tell People
Tell Options
Example: “This is Louisiana Relay CA #4444 with a call from a person who has difficulty speaking.”
Never Explain
Never explain how to use the relay to any person I call.
Never Identify
(Requires “My Hello” below)
My Hello
Example: “Hi, Bob here. How are you?”
9. Restrictions

If you do not want to incur extra charges to your phone bill, indicate the types of calls on the list below that you do NOT want to be placed through Relay.

10. Notes

Provide any additional call handling instructions or information for the CA here:

You’re Almost Finished!

Thank you for completing your Louisiana Relay Customer Profile. If you have any questions about your Profile, please contact Customer Care. To print a copy of this form for your records, go to the File menu of your browser and select Print before submitting the form. Your Customer Profile should be activated within 24-72 hours of receipt. All customer information is kept confidential. If you are satisfied with your Profile and ready to submit your information, click on Complete My Profile below.

Your Customer Profile should be activated within 24-72 hours from receipt. All customer information is kept confidential.


* Required information

Live Chat is available during the following hours:

Monday – Friday:
8:30 AM to 12:30 AM Eastern

Saturday, Sunday:
11:00 AM to 6:30 PM Eastern