Agreement ensures a reliable and personal call experience for Californians with hearing loss
Hamilton Telephone Company d/b/a Hamilton Telecommunications today announced that through a competitive bidding process, Hamilton CapTel has been selected as the exclusive provider of California Captioned Telephone Service and will begin providing the service June 2. The introduction of Hamilton CapTel to California will enhance and improve the Captioned Telephone (CapTel) experience for people who are hard of hearing in California – providing a number of new calling features with telephone captions in both English and Spanish.
"We are thrilled to introduce our innovative technology and personalized customer care service to Californians with hearing loss," said Dixie Ziegler, vice president of Hamilton Relay. "Hamilton CapTel is unwavering in our commitment to the people we serve and to our technical expertise in the telecommunications industry. We are confident that CapTel users in California will be pleased with our service."
Hamilton CapTel is a captioned telephone service that allows people who are hard of hearing to both listen and read what the other party says during a conversation. The Captioned Telephone (CapTel) Service which is free to eligible users, uses a standard phone line and a special captioned telephone device with a bright screen for easy viewing. New features being introduced by Hamilton CapTel in California include individual calling preferences.
"When you just can't hear on the phone, even a simple phone call can be frustrating," said Dixie Ziegler, vice president of Hamilton Relay. "Hamilton CapTel eliminates this frustration by delivering reliable and top quality captioning services. We are excited to launch on June 2 and bring this important service to California."
In addition to California Captioned Telephone Service, Hamilton CapTel offers a complete family of solutions that include both Web CapTel and Mobile CapTel that may be accessed by users across the country.
CapTel captioning services are free to eligible residents of California and the service is funded by the Deaf and Disabled Telecommunications Program (www.DDTP.org), a program of the California Public Utilities Commission. For more information on Hamilton CapTel, please email info@HamiltonCapTel.com or call 1-888-402-4018. For more information on California CapTel services visit www.CACapTel.com.
About Hamilton CapTel
Hamilton CapTel is a service of Hamilton Relay, a division of Hamilton Telecommunications, a diversified communications and technology services provider based in Aurora, Nebraska. Founded in 1901, Hamilton Telecommunications has grown to encompass eight primary company divisions allowing Hamilton to operate on a local, regional and national basis. For more information about Hamilton CapTel, please visit www.hamiltoncaptel.com.