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CapTel® (Captioned Telephone)

Nebraska Relay: CapTel® (Captioned Telephone)

Captioned Telephone (CapTel) is useful for individuals who have some amount of hearing loss, making it difficult to understand what is being said over the phone. With CapTel, users speak directly to the other party and listen while reading captions of what’s said to them. Captions appear on the bright, built-in display screen of the uniquely designed CapTel phone, just moments after the other party has spoken.

So if you've ever missed out on what was said during a telephone call, you no longer need to! Now you can have clarity and confidence on every call.

The captioning service is free and is available in English or Spanish.

How It Works

Captioned Telephone service works through the use of a CapTel phone which functions like a traditional phone, with an essential difference: it displays what the other party says throughout the conversation.

Behind the scenes, advanced speech recognition software is used to generate captions of the call while a live Communication Assistant is available to ensure accuracy of the captions.

This leading-edge technology:

  • Eliminates the struggle of using the phone due to difficulty hearing.
  • Allows for natural conversations.
  • Provides a truly interactive calling experience.

Choose the Phone That's Right for You

CapTel 840 (phone service required)

The CapTel 840 operates like a traditional home phone with features including:

  • Amplification
  • Caller ID capable
  • One touch button for Customer Care

CapTel 840i (internet and phone service required)

With the size and feel of a traditional home phone, the CapTel 840i offers:

  • Conventional buttons for menu navigation
  • Built-in answering machine
  • Ability to store 95+ contacts

CapTel 2400i (internet and phone service, or an internet-only option)

With a contemporary design, the CapTel 2400i offers:

  • Built-in answering machine
  • Large touchscreen display
  • Speakerphone

CapTel 880i (internet and phone service required)

The perfect option for people with hearing loss and low vision, the CapTel 880i offers:

  • Extra large display for easy reading
  • Conventional buttons for on-screen menu navigation
  • Built-in answering machine

Live Chat is available during the following hours:

Monday – Friday:
8:30 AM to 12:30 AM Eastern

Saturday, Sunday:
11:00 AM to 6:30 PM Eastern