Montana Relay: RCC (Remote Conference Captioning)

Remote Conference Captioning (RCC) offers real-time captioning through the use of Communication Access Realtime Translation (CART) service, allowing individuals who have difficulty hearing what’s being said over the phone during conference calls to read text of what all participants are saying. This service provides a clear understanding of what’s said and allows the individual with hearing loss to participate in conference calls in a more effective manner.

How Hamilton Relay Remote Conference Captioning Works

The RCC user will receive a link in order to view text. A computer or mobile device along with an Internet connection is required.
The captioner will need access to the audio portion of the call through either an audio conference line or other method.
Once the call is connected, the captioner listens to the conversation and produces real-time streaming text, which is sent over the Internet. The text shows up just seconds after someone has spoken.
At any time, the RCC user can scroll up to review text.
The RCC user will receive a raw unedited transcript from the captioner within one full business day.
For more details about RCC, please see these Frequently Asked Questions.

Technical Requirements To Use Remote Conference Captioning

Audio conference line or virtual connection access for the captioner so they may listen to the audio portion of the call.
A computer, tablet or smartphone with access to the Internet.

There is no software to download in order to use RCC and access to RCC services will be available via link provided.

You must be a resident of the state of Montana to use this service. Request RCC services by completing the RCC Scheduling Request Form below. After submitting the form, you can expect an email confirmation within one business day indicating that your request was received. If you require assistance with RCC during weekend or holiday hours, please email Customer Care at info@hamiltonrelay.com or contact us via Live Chat for immediate assistance.

The Montana Telecommunications Access Program still has a financial responsibility for meetings not cancelled within the cancellation windows outlined below.

Cancellation Policies

RCC Service	Cancellation Time
Spanish RCC Events	10 Full Business Days
RCC events 4 hours or longer	5 Full Business Days
Multi-session RCC events	5 Full Business Days
All other RCC events	1 Full Business Day

Failure to cancel could potentially result in suspension of RCC privileges for the participant.
To cancel an RCC event, please email mtrelayrcc@hamiltonrelay.com or call 866-897-8860.

Participant Information:

Full Name*

First Name

Last Name

Email*

Phone Number (Requester)*

Phone Number (RCC Event Point of Contact)

Organization, Agency, or Business*

Address*

Address

City

Zip Code

Are you the host?*

YES, I am the call host

NO, I am a call participant

Scheduling Information:

Event Date*

Format: 11/21/2024

Event Start Time*

Format: 10:00 AM

Event End Time*

Format: 11:00 AM

Event Timezone*

Is this a recurring event?

YES

NO

Recurring event days/times

Event Information:

Event Title or Description*

Does your meeting include three or more participants?*

YES

NO

Is the event a webinar or conference?*

YES

NO

Will you be utilizing a video platform?*

YES

NO

What video platform are you using?

If available, enter video platform API token

Please provide a link/URL and any required username and password*

Will breakout rooms requiring captions be used in this event?

YES

NO

Do you wish to embed captions?

YES

NO

Note: If you are embedding captions into your meeting, please read the directions.

Event Call-In Number and Pass Code/Room Number*

Additional Information:

Captioner Prep Information

Providing additional details about those attending and the topic of conversation ahead of your scheduled event allows the captioner to prepare and helps ensure quality captions.

Attachment (agenda, PowerPoint, etc.)

I understand that Remote Conference Captioning transcripts are not intended to be an official transcript for court proceedings and may not be considered legally admissible in a court of law. I further understand that if I decline to use the service offered that it will be my responsibility to make alternative arrangements.*

Do you wish to receive a finished transcript?*

A finished transcript with corrections and proper formatting is available three to five days following the call.

YES

NO

Confirmation Information:

RCC requests are assigned Monday to Friday, 7am-5pm CST. Holidays that fall on a weekend will be observed on the Friday before or Monday after and include: New Year’s Day, Memorial Day, Independence Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas, and New Year’s Day.

This is a free public service for individuals who have difficulty using a standard telephone.

By submitting this request, I certify that a resident of Montana participating in the event requires relay services for accessible communication.*

Submit Request

* Required information

Montana Relay: RCC (Remote Conference Captioning)

How RCC Works

Technical Requirements To Use Remote Conference Captioning

Scheduling Request Form

Cancellation Policies

Live Chat is available during the following hours: