Speech-to-Speech (STS) is especially useful for people who have difficulty speaking or being understood on the telephone. STS involves specially trained Communication Assistants (CA) who are familiar with the speech patterns of a wide variety of individuals who have difficulty being understood.
Hamilton Relay’s Speech-to-Speech (STS) User Training Line is a resource for individuals, businesses, families and communities so they may familiarize themselves with the proper etiquette and standard procedures of using STS. In order to utilize the training line, individuals must reside in or use the service where a resident resides in a state that supports the STS User Training Line.
On the STS User Training Line, representatives are prepared to:
The STS User Training Line is available 24/7 in California, Idaho, Iowa, Louisiana, Montana and Virginia, and can be reached by contacting the Customer Care Department.
Monday – Friday:
8:30 AM to 12:30 AM Eastern
11:00 AM to 6:30 PM Eastern