RCC (Remote Conference Captioning)

Services > RCC (Remote Conference Captioning)

Remote Conference Captioning (RCC) offers real-time captioning through the use of Communication Access Realtime Translation (CART) service, allowing individuals who have difficulty hearing what’s being said over the phone during conference calls to read text of what all participants are saying. This service provides a clear understanding of what’s said and allows the individual with hearing loss to participate in conference calls in a more effective manner.

• The RCC user will receive a link in order to view text. A computer or mobile device along with an Internet connection is required.
• The captioner will need access to the audio portion of the call through either an audio conference line or other method.
• Once the call is connected, the captioner listens to the conversation and produces real-time streaming text, which is sent over the Internet. The text shows up just seconds after someone has spoken.
• At any time, the RCC user can scroll up to review text.
• For more details about RCC, please see these Frequently Asked Questions.

You must be a resident of the state of Colorado to use this service. Request RCC services by completing the RCC Scheduling Request Form below. After submitting the form, you can expect an email confirmation within one business day indicating that your request was received. If you require assistance with RCC during weekend or holiday hours, please email Customer Care at info@hamiltonrelay.com or contact us via Live Chat for immediate assistance.

RCC service is available:

Monday–Friday: 8:00am – 8:00pm (Mountain Time)
Saturday: 8:00am – 2:00pm (Mountain Time)

Cancellation Policies:

To cancel an RCC event, please email corelayrcc@hamiltonrelay.com or call 866-373-5299.

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Participant Information

Full Name *

First

Last

Email *

Phone *

Phone Number (RCC Event Point of Contact)

Organization, Agency, or Business *

Address *

Address Line 1

Address Line 2

City

— Select state —AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingState

Zip Code

Are you the host? *

• YES, I am the call host
• NO, I am a call participant

Scheduling Information

Event Date *

Event Start Time *

Event End Time *

Event Timezone *Choose a timezoneEastern Standard TimeCentral Standard TimeMountain Standard TimePacific Standard Time

Is this a recurring event?

• YES
• NO

Recurring event days/times

Event Information

Event Title or Description *

Will Organization, this

Does your meeting include three or more participants? *

• YES
• NO

Is the event a webinar or conference? *

• YES
• NO

Will you be utilizing a video platform? *

• YES
• NO

Event Call-In Number and Pass Code/Room Number *

What video platform are you using?

If available, enter video platform API token

Please provide a website link / URL *

Username (if required)

Password (if required)

Will breakout rooms requiring captions be used in this event?

• YES
• NO

Do you wish to embed captions?

• YES
• NO

Disclaimer: Please note that some video conferencing platforms do not effectively support embedded captions. Captions are provided through a separate StreamText link to ensure accessibility.

Note: If you are embedding captions into your meeting, please read the directions.

Additional Information

Captioner Prep Information

Providing additional details about those attending and the topic of conversation ahead of your scheduled event allows the captioner to prepare and helps ensure quality captions.

Attachment (agenda, PowerPoint, etc.)

Drag & Drop Files, Choose Files to Upload

Confirmation Information

RCC requests are assigned Monday to Friday, 7am-5pm CST. Holidays that fall on a weekend will be observed on the Friday before or Monday after and include: New Year’s Day, Memorial Day, Independence Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas, and New Year’s Day.

By submitting this request, I certify that a resident of Colorado participating in the event requires relay services for accessible communication. *

• YES

Submit Request