Remote Conference Captioning (RCC)

Scheduling Request Form

Remote Conference Captioning (RCC), with real time captioning, enables individuals who have difficulty hearing what’s said during conference calls to have a clear understanding of what’s said and participate in conference calls in a more effective manner.

RCC services use Communication Access Realtime Translation (CART) service delivered over the Internet.

Here’s how RCC works:

  • The captionist (writer) accesses the audio either through a conference call bridge or other method.
  • The writer then listens and produces realtime streaming text that is sent over the Internet.
  • The text is viewed by the RCC user on a computer or mobile device with an Internet connection by clicking on a link that is provided.
  • The text shows up just seconds after someone has spoken.
  • At any time, the RCC user can scroll up to review text.
  • By clicking “Transcript”, the RCC user opens another browser page containing the raw, unedited transcript which may be copied or printed.
  • Here is a diagram showing how RCC works:
    RCC Diagram

The following is required in order to use Remote Conference Captioning:

  • Accessibility to a conference bridge, which allows the writer to listen to the audio portion of the call.
  • A computer, tablet or smartphone with access to the Internet. There is no software to download. A link will be provided to view captions.

You may request RCC services by completing the RCC Scheduling Request Form below. After submitting the form, you can expect an e-mail confirmation within 24 hours.

If you have any questions, please contact Maine RCC Customer Care.
Voice: 877-339-2665
E-mail: merelayrcc@hamiltonrelay.com

Download the Maine RCC brochure.

If you have any questions, please contact Montana RCC Customer Care.
Voice: 877-339-2665
E-mail: mtrelayrcc@hamiltonrelay.com

If you have any questions, please contact Virginia RCC Customer Care.
Voice: 877-339-2665
E-mail: varelayrcc@hamiltonrelay.com

Please select your state of residence:

Virginia

Participant Info:
Scheduling Info:

RCC services are guaranteed if scheduled 24 hours in advance. Service may be available upon shorter notice, however is not guaranteed.

Format: 12/19/2018
Format: 10:00 AM
Format: 11:00 AM
Event Info:
Yes
No
Optional Info:

A transcript of the call can be requested in raw or finished form. The raw transcript is available for download immediately following the call. A finished transcript with corrections and proper formatting is available three to five days following the call. Do you wish to receive a finished transcript?

Yes
No
Confirmation Info:


Live Chat

Live Assistance is available during the following hours:

Monday – Friday:
8:30 AM to 12:30 AM Eastern

Saturday, Sunday:
11:00 AM to 6:30 PM Eastern