{"id":212,"date":"2025-11-19T22:34:59","date_gmt":"2025-11-19T22:34:59","guid":{"rendered":"https:\/\/staging.hamiltonrelay.com\/california\/?page_id=212"},"modified":"2025-11-19T22:35:00","modified_gmt":"2025-11-19T22:35:00","slug":"sts-customer-profile","status":"publish","type":"page","link":"https:\/\/hamiltonrelay.com\/california\/sts-customer-profile\/","title":{"rendered":"STS Customer Profile"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Speech-to-Speech Customer Profile<\/h1>\n\n\n<div class=\"wpforms-container wpforms-container-full wpforms-block wpforms-block-5d5b68d5-ecfa-4322-98f7-08f6ced7062f wpforms-render-modern\" id=\"wpforms-208\"><form id=\"wpforms-form-208\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"208\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/california\/wp-json\/wp\/v2\/pages\/212\" data-token=\"d66af2c72648c200b3fb08b7dcfaa16c\" data-token-time=\"1775397522\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-208-field_1-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"1\"><div id=\"wpforms-208-field_1\" class=\"wpforms-field-large wpforms-field-row\" aria-errormessage=\"wpforms-208-field_1-error\"><div class=\"bannerheader notoppadding\">\n<h2>1. Customer Information<\/h2>\n<\/div>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-208-field_2-container\" class=\"wpforms-field wpforms-field-phone\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_2\">Phone <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"tel\" id=\"wpforms-208-field_2\" class=\"wpforms-field-small wpforms-field-required wpforms-masked-input\" data-inputmask=\"&#039;mask&#039;: &#039;(999) 999-9999&#039;\" data-rule-us-phone-field=\"true\" data-inputmask-inputmode=\"tel\" name=\"wpforms[fields][2]\" aria-label=\"Phone\" aria-errormessage=\"wpforms-208-field_2-error\" required><\/div><div id=\"wpforms-208-field_110-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-inline\" data-field-id=\"110\"><fieldset><legend class=\"wpforms-field-label\">Day of the week and time of day available at this number:<\/legend><ul id=\"wpforms-208-field_110\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-208-field_110_1\" name=\"wpforms[fields][110][]\" value=\"Sunday\" aria-errormessage=\"wpforms-208-field_110_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_110_1\">Sunday<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"checkbox\" id=\"wpforms-208-field_110_2\" name=\"wpforms[fields][110][]\" value=\"Monday\" aria-errormessage=\"wpforms-208-field_110_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_110_2\">Monday<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"checkbox\" id=\"wpforms-208-field_110_3\" name=\"wpforms[fields][110][]\" value=\"Tuesday\" aria-errormessage=\"wpforms-208-field_110_3-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_110_3\">Tuesday<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"checkbox\" id=\"wpforms-208-field_110_4\" name=\"wpforms[fields][110][]\" value=\"Wednesday\" aria-errormessage=\"wpforms-208-field_110_4-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_110_4\">Wednesday<\/label><\/li><li class=\"choice-5 depth-1\"><input type=\"checkbox\" id=\"wpforms-208-field_110_5\" name=\"wpforms[fields][110][]\" value=\"Thursday\" aria-errormessage=\"wpforms-208-field_110_5-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_110_5\">Thursday<\/label><\/li><li class=\"choice-6 depth-1\"><input type=\"checkbox\" id=\"wpforms-208-field_110_6\" name=\"wpforms[fields][110][]\" value=\"Friday\" aria-errormessage=\"wpforms-208-field_110_6-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_110_6\">Friday<\/label><\/li><li class=\"choice-7 depth-1\"><input type=\"checkbox\" id=\"wpforms-208-field_110_7\" name=\"wpforms[fields][110][]\" value=\"Saturday\" aria-errormessage=\"wpforms-208-field_110_7-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_110_7\">Saturday<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-208-field_112-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"112\"><div class=\"wpforms-field-layout-rows wpforms-field-large\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-208-field_111-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"111\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_111\">From<\/label><input type=\"text\" id=\"wpforms-208-field_111\" class=\"wpforms-field-medium\" name=\"wpforms[fields][111]\" aria-errormessage=\"wpforms-208-field_111-error\" aria-describedby=\"wpforms-208-field_111-description\" ><div id=\"wpforms-208-field_111-description\" class=\"wpforms-field-description\">Time<\/div><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-208-field_113-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-inline\" data-field-id=\"113\"><fieldset><legend class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Multiple Choice<\/legend><ul id=\"wpforms-208-field_113\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_113_1\" name=\"wpforms[fields][113]\" value=\"AM\" aria-errormessage=\"wpforms-208-field_113_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_113_1\">AM<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_113_2\" name=\"wpforms[fields][113]\" value=\"PM\" aria-errormessage=\"wpforms-208-field_113_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_113_2\">PM<\/label><\/li><\/ul><\/fieldset><\/div><\/div><\/div><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-208-field_114-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"114\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_114\">To<\/label><input type=\"text\" id=\"wpforms-208-field_114\" class=\"wpforms-field-medium\" name=\"wpforms[fields][114]\" aria-errormessage=\"wpforms-208-field_114-error\" aria-describedby=\"wpforms-208-field_114-description\" ><div id=\"wpforms-208-field_114-description\" class=\"wpforms-field-description\">Time<\/div><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-208-field_115-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-inline\" data-field-id=\"115\"><fieldset><legend class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Multiple Choice (copy)<\/legend><ul id=\"wpforms-208-field_115\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_115_1\" name=\"wpforms[fields][115]\" value=\"AM\" aria-errormessage=\"wpforms-208-field_115_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_115_1\">AM<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_115_2\" name=\"wpforms[fields][115]\" value=\"PM\" aria-errormessage=\"wpforms-208-field_115_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_115_2\">PM<\/label><\/li><\/ul><\/fieldset><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-208-field_5-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"5\"><div id=\"wpforms-208-field_5\" class=\"wpforms-field-large wpforms-field-row\" aria-errormessage=\"wpforms-208-field_5-error\"><div class=\"wpforms-field-label\">If you have another number you would like to profile (such as a work number), please complete another form with the customized profile options you would like to be used for that number.<\/div>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-208-field_6-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"6\"><fieldset><legend class=\"wpforms-field-label\">Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-large\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-208-field_6\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][6][first]\" aria-errormessage=\"wpforms-208-field_6-error\" required><label for=\"wpforms-208-field_6\" class=\"wpforms-field-sublabel after\">First<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-208-field_6-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][6][last]\" aria-errormessage=\"wpforms-208-field_6-last-error\" required><label for=\"wpforms-208-field_6-last\" class=\"wpforms-field-sublabel after\">Last<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-208-field_7-container\" class=\"wpforms-field wpforms-field-address\" data-field-id=\"7\"><fieldset><legend class=\"wpforms-field-label\">Address <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-large\"><div ><input type=\"text\" id=\"wpforms-208-field_7\" class=\"wpforms-field-address-address1 wpforms-field-required\" name=\"wpforms[fields][7][address1]\" aria-errormessage=\"wpforms-208-field_7-error\" required><label for=\"wpforms-208-field_7\" class=\"wpforms-field-sublabel after\">Address Line 1<\/label><\/div><\/div><div class=\"wpforms-field-row wpforms-field-large\"><div ><input type=\"text\" id=\"wpforms-208-field_7-address2\" class=\"wpforms-field-address-address2\" name=\"wpforms[fields][7][address2]\" aria-errormessage=\"wpforms-208-field_7-address2-error\" ><label for=\"wpforms-208-field_7-address2\" class=\"wpforms-field-sublabel after\">Address Line 2<\/label><\/div><\/div><div class=\"wpforms-field-row wpforms-field-large\"><div class=\"wpforms-field-row-block wpforms-one-half wpforms-first\"><input type=\"text\" id=\"wpforms-208-field_7-city\" class=\"wpforms-field-address-city wpforms-field-required\" name=\"wpforms[fields][7][city]\" aria-errormessage=\"wpforms-208-field_7-city-error\" required><label for=\"wpforms-208-field_7-city\" class=\"wpforms-field-sublabel after\">City<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><select id=\"wpforms-208-field_7-state\" class=\"wpforms-field-address-state wpforms-field-required\" name=\"wpforms[fields][7][state]\" aria-errormessage=\"wpforms-208-field_7-state-error\" required><option class=\"placeholder\" value=\"\" selected disabled>&#8212; Select state &#8212;<\/option><option value=\"AL\" >Alabama<\/option><option value=\"AK\" >Alaska<\/option><option value=\"AZ\" >Arizona<\/option><option value=\"AR\" >Arkansas<\/option><option value=\"CA\" >California<\/option><option value=\"CO\" >Colorado<\/option><option value=\"CT\" >Connecticut<\/option><option value=\"DE\" >Delaware<\/option><option value=\"DC\" >District of Columbia<\/option><option value=\"FL\" >Florida<\/option><option value=\"GA\" >Georgia<\/option><option value=\"HI\" >Hawaii<\/option><option value=\"ID\" >Idaho<\/option><option value=\"IL\" >Illinois<\/option><option value=\"IN\" >Indiana<\/option><option value=\"IA\" >Iowa<\/option><option value=\"KS\" >Kansas<\/option><option value=\"KY\" >Kentucky<\/option><option value=\"LA\" >Louisiana<\/option><option value=\"ME\" >Maine<\/option><option value=\"MD\" >Maryland<\/option><option value=\"MA\" >Massachusetts<\/option><option value=\"MI\" >Michigan<\/option><option value=\"MN\" >Minnesota<\/option><option value=\"MS\" >Mississippi<\/option><option value=\"MO\" >Missouri<\/option><option value=\"MT\" >Montana<\/option><option value=\"NE\" >Nebraska<\/option><option value=\"NV\" >Nevada<\/option><option value=\"NH\" >New Hampshire<\/option><option value=\"NJ\" >New Jersey<\/option><option value=\"NM\" >New Mexico<\/option><option value=\"NY\" >New York<\/option><option value=\"NC\" >North Carolina<\/option><option value=\"ND\" >North Dakota<\/option><option value=\"OH\" >Ohio<\/option><option value=\"OK\" >Oklahoma<\/option><option value=\"OR\" >Oregon<\/option><option value=\"PA\" >Pennsylvania<\/option><option value=\"RI\" >Rhode Island<\/option><option value=\"SC\" >South Carolina<\/option><option value=\"SD\" >South Dakota<\/option><option value=\"TN\" >Tennessee<\/option><option value=\"TX\" >Texas<\/option><option value=\"UT\" >Utah<\/option><option value=\"VT\" >Vermont<\/option><option value=\"VA\" >Virginia<\/option><option value=\"WA\" >Washington<\/option><option value=\"WV\" >West Virginia<\/option><option value=\"WI\" >Wisconsin<\/option><option value=\"WY\" >Wyoming<\/option><\/select><label for=\"wpforms-208-field_7-state\" class=\"wpforms-field-sublabel after\">State<\/label><\/div><\/div><div class=\"wpforms-field-row wpforms-field-large\"><div class=\"wpforms-field-row-block wpforms-one-half wpforms-first\"><input type=\"text\" id=\"wpforms-208-field_7-postal\" class=\"wpforms-field-address-postal wpforms-field-required wpforms-masked-input\" data-inputmask-mask=\"(99999)|(99999-9999)\" data-inputmask-keepstatic=\"true\" data-rule-inputmask-incomplete=\"1\" name=\"wpforms[fields][7][postal]\" aria-errormessage=\"wpforms-208-field_7-postal-error\" required><label for=\"wpforms-208-field_7-postal\" class=\"wpforms-field-sublabel after\">Zip Code<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-208-field_8-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"8\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_8\">Email Address <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-208-field_8\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][8]\" spellcheck=\"false\" aria-errormessage=\"wpforms-208-field_8-error\" required><\/div><div id=\"wpforms-208-field_13-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"13\"><fieldset><legend class=\"wpforms-field-label\">Mailing List Signup<\/legend><ul id=\"wpforms-208-field_13\"><li class=\"choice-2 depth-1\"><input type=\"checkbox\" id=\"wpforms-208-field_13_2\" name=\"wpforms[fields][13][]\" value=\"Please include me on the Hamilton Relay mailing list.\" aria-errormessage=\"wpforms-208-field_13_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_13_2\">Please include me on the Hamilton Relay mailing list.<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-208-field_14-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"14\"><div id=\"wpforms-208-field_14\" class=\"wpforms-field-large wpforms-field-row\" aria-errormessage=\"wpforms-208-field_14-error\"><div class=\"bannerheader\">\n<h2>2. Multi-User Profile\/Remote Profile<\/h2>\n<\/div>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-208-field_15-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"15\"><div id=\"wpforms-208-field_15\" class=\"wpforms-field-large wpforms-field-row\" aria-errormessage=\"wpforms-208-field_15-error\"><p><strong>Password + Personal Identification Number (PIN)<\/strong><\/p>\n<p>The multi-user\/remote feature is of great benefit if you have more than one relay user living in your household or if you are away from your primary phone number. The Password and PIN ensures that you are the only person who can make changes to your profile. When accessing your profile from another location (remotely), please provide the CA with your 7-digit Password (alphanumeric) and 4-digit PIN (secret number) so the CA can access your profile options.<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-208-field_16-container\" class=\"wpforms-field wpforms-field-password container-medium\" data-field-id=\"16\"><fieldset><legend class=\"wpforms-field-label\">Password <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-one-half wpforms-first\"><input type=\"password\" id=\"wpforms-208-field_16\" class=\"wpforms-field-required wpforms-field-password-primary\" name=\"wpforms[fields][16][primary]\" spellcheck=\"false\" aria-errormessage=\"wpforms-208-field_16-error\" aria-describedby=\"wpforms-208-field_16-description\" required><label for=\"wpforms-208-field_16\" class=\"wpforms-field-sublabel after\">Password<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"password\" id=\"wpforms-208-field_16-secondary\" class=\"wpforms-field-password-secondary wpforms-field-required\" data-rule-confirm=\"#wpforms-208-field_16\" name=\"wpforms[fields][16][secondary]\" spellcheck=\"false\" aria-errormessage=\"wpforms-208-field_16-secondary-error\" aria-describedby=\"wpforms-208-field_16-description\" required><label for=\"wpforms-208-field_16-secondary\" class=\"wpforms-field-sublabel after\">Confirm Password<\/label><\/div><\/div><div id=\"wpforms-208-field_16-description\" class=\"wpforms-field-description\">Choose 7 letters and\/or numbers for Password<\/div><\/fieldset><\/div><div id=\"wpforms-208-field_17-container\" class=\"wpforms-field wpforms-field-text container-small\" data-field-id=\"17\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_17\">PIN <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-208-field_17\" class=\"wpforms-field-small wpforms-field-required wpforms-limit-characters-enabled\" data-form-id=\"208\" data-field-id=\"17\" data-text-limit=\"4\" name=\"wpforms[fields][17]\" aria-errormessage=\"wpforms-208-field_17-error\" aria-describedby=\"wpforms-208-field_17-description\" maxlength=\"4\" required><div id=\"wpforms-208-field_17-description\" class=\"wpforms-field-description\">Choose 4 numbers for PIN<\/div><\/div><div id=\"wpforms-208-field_18-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"18\"><div id=\"wpforms-208-field_18\" class=\"wpforms-field-large wpforms-field-row\" aria-errormessage=\"wpforms-208-field_18-error\"><div class=\"bannerheader\">\n<h2>3a. Making Relay Calls<\/h2>\n<\/div>\n<p style=\"margin-top:20px;font-size:24px\"><strong>Every time I CALL Relay, I use\u2026<\/strong><\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-208-field_19-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-inline\" data-field-id=\"19\"><fieldset><legend class=\"wpforms-field-label\">Language<\/legend><ul id=\"wpforms-208-field_19\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_19_1\" name=\"wpforms[fields][19]\" value=\"English\" aria-errormessage=\"wpforms-208-field_19_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_19_1\">English<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_19_2\" name=\"wpforms[fields][19]\" value=\"Spanish\" aria-errormessage=\"wpforms-208-field_19_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_19_2\">Spanish<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-208-field_20-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"20\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_20\">Call Type<\/label><select id=\"wpforms-208-field_20\" class=\"wpforms-field-medium\" name=\"wpforms[fields][20]\"><option value=\"Speech-to-Speech (STS)\"  class=\"choice-1 depth-1\"  >Speech-to-Speech (STS)<\/option><option value=\"TTY\"  class=\"choice-2 depth-1\"  >TTY<\/option><option value=\"Hearing Carry Over (HCO) 1 line with privacy\"  class=\"choice-3 depth-1\"  >Hearing Carry Over (HCO) 1 line with privacy<\/option><option value=\"Hearing Carry Over (HCO) 1 line without privacy\"  class=\"choice-15 depth-1\"  >Hearing Carry Over (HCO) 1 line without privacy<\/option><option value=\"Hearing Carry Over (HCO) 2 line with privacy\"  class=\"choice-14 depth-1\"  >Hearing Carry Over (HCO) 2 line with privacy<\/option><option value=\"Hearing Carry Over (HCO) 2 line without privacy\"  class=\"choice-16 depth-1\"  >Hearing Carry Over (HCO) 2 line without privacy<\/option><option value=\"Voice both 711 and 800#\"  class=\"choice-13 depth-1\"  >Voice both 711 and 800#<\/option><option value=\"Voice TTY only\"  class=\"choice-12 depth-1\"  >Voice TTY only<\/option><option value=\"Voice 800# only\"  class=\"choice-17 depth-1\"  >Voice 800# only<\/option><\/select><\/div><div id=\"wpforms-208-field_23-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"23\"><div id=\"wpforms-208-field_23\" class=\"wpforms-field-large wpforms-field-row\" aria-errormessage=\"wpforms-208-field_23-error\"><div class=\"bannerheader\">\n<h2>3b. Answering Relay Calls<\/h2>\n<\/div>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-208-field_24-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-conditional-trigger\" data-field-id=\"24\"><fieldset><legend class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">lives differently<\/legend><ul id=\"wpforms-208-field_24\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-208-field_24_1\" name=\"wpforms[fields][24][]\" value=\"Do you live with a person who answers Relay differently than you?\" aria-errormessage=\"wpforms-208-field_24_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_24_1\">Do you live with a person who answers Relay differently than you?<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-208-field_25-container\" class=\"wpforms-field wpforms-field-content wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"25\" style=\"display:none;\"><div id=\"wpforms-208-field_25\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-208-field_25-error\"><p style=\"margin-top:10px;font-size:24px\"><strong>Every time I ANSWER a Relay call, I use<\/strong><\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-208-field_26-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-inline wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"26\" style=\"display:none;\"><fieldset><legend class=\"wpforms-field-label\">Language<\/legend><ul id=\"wpforms-208-field_26\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_26_1\" name=\"wpforms[fields][26]\" value=\"English\" aria-errormessage=\"wpforms-208-field_26_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_26_1\">English<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_26_2\" name=\"wpforms[fields][26]\" value=\"Spanish\" aria-errormessage=\"wpforms-208-field_26_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_26_2\">Spanish<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-208-field_133-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"133\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_133\">Call Type<\/label><select id=\"wpforms-208-field_133\" class=\"wpforms-field-medium\" name=\"wpforms[fields][133]\"><option value=\"Speech-to-Speech (STS)\"  class=\"choice-1 depth-1\"  >Speech-to-Speech (STS)<\/option><option value=\"TTY\"  class=\"choice-2 depth-1\"  >TTY<\/option><option value=\"Hearing Carry Over (HCO) 1 line with privacy\"  class=\"choice-3 depth-1\"  >Hearing Carry Over (HCO) 1 line with privacy<\/option><option value=\"Hearing Carry Over (HCO) 1 line without privacy\"  class=\"choice-15 depth-1\"  >Hearing Carry Over (HCO) 1 line without privacy<\/option><option value=\"Hearing Carry Over (HCO) 2 line with privacy\"  class=\"choice-14 depth-1\"  >Hearing Carry Over (HCO) 2 line with privacy<\/option><option value=\"Hearing Carry Over (HCO) 2 line without privacy\"  class=\"choice-16 depth-1\"  >Hearing Carry Over (HCO) 2 line without privacy<\/option><option value=\"Voice\"  class=\"choice-13 depth-1\"  >Voice<\/option><\/select><\/div><div id=\"wpforms-208-field_59-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"59\"><div id=\"wpforms-208-field_59\" class=\"wpforms-field-large wpforms-field-row\" aria-errormessage=\"wpforms-208-field_59-error\"><div class=\"bannerheader\">\n<h2>4. Long Distance Company<\/h2>\n<\/div>\n<p>You will not be charged for local or long distance calls. However, there are situations when payment is necessary. That includes:<\/p>\n<ul>\n<li>International Calls<\/li>\n<li>Directory Assistance<\/li>\n<li>Pay Phones<\/li>\n<li>Pay-Per-Call Services<\/li>\n<\/ul>\n<p>Please choose your long distance company from the list provided. If you leave this blank, your bill will come from AT&amp;T.<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-208-field_61-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-2-columns\" data-field-id=\"61\"><fieldset><legend class=\"wpforms-field-label\">My long distance company is:<\/legend><ul id=\"wpforms-208-field_61\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_61_1\" name=\"wpforms[fields][61]\" value=\"AT&amp;T\" aria-errormessage=\"wpforms-208-field_61_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_61_1\">AT&amp;T<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_61_2\" name=\"wpforms[fields][61]\" value=\"Excel\" aria-errormessage=\"wpforms-208-field_61_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_61_2\">Excel<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_61_3\" name=\"wpforms[fields][61]\" value=\"Pineland\" aria-errormessage=\"wpforms-208-field_61_3-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_61_3\">Pineland<\/label><\/li><li class=\"choice-12 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_61_12\" name=\"wpforms[fields][61]\" value=\"BCN-Better Comm. Now\" aria-errormessage=\"wpforms-208-field_61_12-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_61_12\">BCN-Better Comm. Now<\/label><\/li><li class=\"choice-11 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_61_11\" name=\"wpforms[fields][61]\" value=\"Global Crossing\" aria-errormessage=\"wpforms-208-field_61_11-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_61_11\">Global Crossing<\/label><\/li><li class=\"choice-10 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_61_10\" name=\"wpforms[fields][61]\" value=\"Primus Telecom\" aria-errormessage=\"wpforms-208-field_61_10-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_61_10\">Primus Telecom<\/label><\/li><li class=\"choice-9 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_61_9\" name=\"wpforms[fields][61]\" value=\"Broadwing\/Level 3\" aria-errormessage=\"wpforms-208-field_61_9-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_61_9\">Broadwing\/Level 3<\/label><\/li><li class=\"choice-8 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_61_8\" name=\"wpforms[fields][61]\" value=\"HTC Global Reach\" aria-errormessage=\"wpforms-208-field_61_8-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_61_8\">HTC Global Reach<\/label><\/li><li class=\"choice-7 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_61_7\" name=\"wpforms[fields][61]\" value=\"SBC\/AT&amp;T\" aria-errormessage=\"wpforms-208-field_61_7-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_61_7\">SBC\/AT&amp;T<\/label><\/li><li class=\"choice-6 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_61_6\" name=\"wpforms[fields][61]\" value=\"Century Link\" aria-errormessage=\"wpforms-208-field_61_6-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_61_6\">Century Link<\/label><\/li><li class=\"choice-5 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_61_5\" name=\"wpforms[fields][61]\" value=\"InterBel\" aria-errormessage=\"wpforms-208-field_61_5-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_61_5\">InterBel<\/label><\/li><li class=\"choice-14 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_61_14\" name=\"wpforms[fields][61]\" value=\"Century Tel\" aria-errormessage=\"wpforms-208-field_61_14-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_61_14\">Century Tel<\/label><\/li><li class=\"choice-13 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_61_13\" name=\"wpforms[fields][61]\" value=\"McGraw\" aria-errormessage=\"wpforms-208-field_61_13-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_61_13\">McGraw<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_61_4\" name=\"wpforms[fields][61]\" value=\"TNCI\" aria-errormessage=\"wpforms-208-field_61_4-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_61_4\">TNCI<\/label><\/li><li class=\"choice-17 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_61_17\" name=\"wpforms[fields][61]\" value=\"Charter\" aria-errormessage=\"wpforms-208-field_61_17-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_61_17\">Charter<\/label><\/li><li class=\"choice-16 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_61_16\" name=\"wpforms[fields][61]\" value=\"MCI\/Worldcom\" aria-errormessage=\"wpforms-208-field_61_16-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_61_16\">MCI\/Worldcom<\/label><\/li><li class=\"choice-15 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_61_15\" name=\"wpforms[fields][61]\" value=\"VarTec Five Line\" aria-errormessage=\"wpforms-208-field_61_15-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_61_15\">VarTec Five Line<\/label><\/li><li class=\"choice-20 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_61_20\" name=\"wpforms[fields][61]\" value=\"Coastal Long Distance\" aria-errormessage=\"wpforms-208-field_61_20-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_61_20\">Coastal Long Distance<\/label><\/li><li class=\"choice-19 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_61_19\" name=\"wpforms[fields][61]\" value=\"McLeod\" aria-errormessage=\"wpforms-208-field_61_19-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_61_19\">McLeod<\/label><\/li><li class=\"choice-18 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_61_18\" name=\"wpforms[fields][61]\" value=\"Verizon\" aria-errormessage=\"wpforms-208-field_61_18-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_61_18\">Verizon<\/label><\/li><li class=\"choice-21 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_61_21\" name=\"wpforms[fields][61]\" value=\"Comcast\" aria-errormessage=\"wpforms-208-field_61_21-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_61_21\">Comcast<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-208-field_28-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"28\"><div id=\"wpforms-208-field_28\" class=\"wpforms-field-large wpforms-field-row\" aria-errormessage=\"wpforms-208-field_28-error\"><div class=\"bannerheader\">\n<h2>5. Preference Settings<\/h2>\n<\/div>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-208-field_98-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-inline\" data-field-id=\"98\"><fieldset><legend class=\"wpforms-field-label\">Preferred CA Gender:<\/legend><ul id=\"wpforms-208-field_98\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_98_1\" name=\"wpforms[fields][98]\" value=\"Male\" aria-errormessage=\"wpforms-208-field_98_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_98_1\">Male<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_98_2\" name=\"wpforms[fields][98]\" value=\"Female\" aria-errormessage=\"wpforms-208-field_98_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_98_2\">Female<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-208-field_99-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-inline\" data-field-id=\"99\"><fieldset><legend class=\"wpforms-field-label\">Open Line:<\/legend><ul id=\"wpforms-208-field_99\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_99_1\" name=\"wpforms[fields][99]\" value=\"Yes\" aria-errormessage=\"wpforms-208-field_99_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_99_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_99_2\" name=\"wpforms[fields][99]\" value=\"No\" aria-errormessage=\"wpforms-208-field_99_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_99_2\">No<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-208-field_100-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-inline\" data-field-id=\"100\"><fieldset><legend class=\"wpforms-field-label\">Mute Transmission of STS User:<\/legend><ul id=\"wpforms-208-field_100\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_100_1\" name=\"wpforms[fields][100]\" value=\"Yes\" aria-errormessage=\"wpforms-208-field_100_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_100_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_100_2\" name=\"wpforms[fields][100]\" value=\"No\" aria-errormessage=\"wpforms-208-field_100_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_100_2\">No<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-208-field_101-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-inline\" data-field-id=\"101\"><fieldset><legend class=\"wpforms-field-label\">Retain Information from one inbound call for subsequent calls:<\/legend><ul id=\"wpforms-208-field_101\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_101_1\" name=\"wpforms[fields][101]\" value=\"Yes\" aria-errormessage=\"wpforms-208-field_101_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_101_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_101_2\" name=\"wpforms[fields][101]\" value=\"No\" aria-errormessage=\"wpforms-208-field_101_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_101_2\">No<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-208-field_102-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-inline\" data-field-id=\"102\"><fieldset><legend class=\"wpforms-field-label\">Use of Voice Synthesizer and Augmentative and Alternative Communication Devices:<\/legend><ul id=\"wpforms-208-field_102\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_102_1\" name=\"wpforms[fields][102]\" value=\"Yes\" aria-errormessage=\"wpforms-208-field_102_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_102_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_102_2\" name=\"wpforms[fields][102]\" value=\"No\" aria-errormessage=\"wpforms-208-field_102_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_102_2\">No<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-208-field_134-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"134\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_134\">If yes, identify by brand name or describe:<\/label><input type=\"text\" id=\"wpforms-208-field_134\" class=\"wpforms-field-medium\" name=\"wpforms[fields][134]\" aria-errormessage=\"wpforms-208-field_134-error\" ><\/div><div id=\"wpforms-208-field_103-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-inline\" data-field-id=\"103\"><fieldset><legend class=\"wpforms-field-label\">I give permission for callers to ask to call me by name rather than by telephone number:<\/legend><ul id=\"wpforms-208-field_103\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_103_1\" name=\"wpforms[fields][103]\" value=\"Yes\" aria-errormessage=\"wpforms-208-field_103_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_103_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_103_2\" name=\"wpforms[fields][103]\" value=\"No\" aria-errormessage=\"wpforms-208-field_103_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_103_2\">No<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-208-field_135-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"135\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_135\">If yes, how do you want your name to be listed in the directory?<\/label><input type=\"text\" id=\"wpforms-208-field_135\" class=\"wpforms-field-medium\" name=\"wpforms[fields][135]\" aria-errormessage=\"wpforms-208-field_135-error\" ><\/div><div id=\"wpforms-208-field_104-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-inline\" data-field-id=\"104\"><fieldset><legend class=\"wpforms-field-label\">I want the CA to confirm call handling preferences before dialing my requested number:<\/legend><ul id=\"wpforms-208-field_104\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_104_1\" name=\"wpforms[fields][104]\" value=\"Yes\" aria-errormessage=\"wpforms-208-field_104_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_104_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_104_2\" name=\"wpforms[fields][104]\" value=\"No\" aria-errormessage=\"wpforms-208-field_104_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_104_2\">No<\/label><\/li><\/ul><\/fieldset><\/div>\t\t<div id=\"wpforms-208-field_3-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"3\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-208-field_3\" >Other the User:<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-208-field_3\" class=\"wpforms-field-medium\" name=\"wpforms[fields][3]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-208-field_105-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-inline\" data-field-id=\"105\"><fieldset><legend class=\"wpforms-field-label\">Caller ID Blocking:<\/legend><ul id=\"wpforms-208-field_105\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_105_1\" name=\"wpforms[fields][105]\" value=\"Yes\" aria-errormessage=\"wpforms-208-field_105_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_105_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_105_2\" name=\"wpforms[fields][105]\" value=\"No\" aria-errormessage=\"wpforms-208-field_105_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_105_2\">No<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-208-field_106-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-inline\" data-field-id=\"106\"><fieldset><legend class=\"wpforms-field-label\">I use Visually Assisted Speech-to-Speech:<\/legend><ul id=\"wpforms-208-field_106\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_106_1\" name=\"wpforms[fields][106]\" value=\"Yes\" aria-errormessage=\"wpforms-208-field_106_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_106_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-208-field_106_2\" name=\"wpforms[fields][106]\" value=\"No\" aria-errormessage=\"wpforms-208-field_106_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_106_2\">No<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-208-field_136-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"136\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_136\">If yes, please list your Jami\u2122 username.<\/label><input type=\"text\" id=\"wpforms-208-field_136\" class=\"wpforms-field-medium\" name=\"wpforms[fields][136]\" aria-errormessage=\"wpforms-208-field_136-error\" ><\/div><div id=\"wpforms-208-field_35-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"35\"><div id=\"wpforms-208-field_35\" class=\"wpforms-field-large wpforms-field-row\" aria-errormessage=\"wpforms-208-field_35-error\"><div class=\"bannerheader\">\n<h2>6. Role of the CA<\/h2>\n<\/div>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-208-field_121-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"121\"><fieldset><legend class=\"wpforms-field-label\">You can customize how CAs identify relay to the person you are calling if so desired.<\/legend><ul id=\"wpforms-208-field_121\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-208-field_121_1\" name=\"wpforms[fields][121][]\" value=\"Before dialing, I want CAs to ask me: \u201cShall I tell the party who is calling?\u201d\" aria-errormessage=\"wpforms-208-field_121_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_121_1\">Before dialing, I want CAs to ask me: \u201cShall I tell the party who is calling?\u201d<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"checkbox\" id=\"wpforms-208-field_121_2\" name=\"wpforms[fields][121][]\" value=\"I want CAs to identify the use of STS to the other party.\" aria-errormessage=\"wpforms-208-field_121_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_121_2\">I want CAs to identify the use of STS to the other party.<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"checkbox\" id=\"wpforms-208-field_121_3\" name=\"wpforms[fields][121][]\" value=\"I want CAs to explain STS to the other party.\" aria-errormessage=\"wpforms-208-field_121_3-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_121_3\">I want CAs to explain STS to the other party.<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-208-field_76-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-conditional-trigger\" data-field-id=\"76\"><fieldset><legend class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">I want CAs to say my first name to the people I call.<\/legend><ul id=\"wpforms-208-field_76\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-208-field_76_1\" name=\"wpforms[fields][76][]\" value=\"I want CAs to say my first name to the people I call.\" aria-errormessage=\"wpforms-208-field_76_1-error\" aria-describedby=\"wpforms-208-field_76-description\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_76_1\">I want CAs to say my first name to the people I call.<\/label><\/li><\/ul><div id=\"wpforms-208-field_76-description\" class=\"wpforms-field-description\"> Example: \u201cThis is California Relay CA #4444 with a call from Bob.\u201d\n<\/div><\/fieldset><\/div><div id=\"wpforms-208-field_77-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"77\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_77\">Name:<\/label><input type=\"text\" id=\"wpforms-208-field_77\" class=\"wpforms-field-large\" name=\"wpforms[fields][77]\" aria-errormessage=\"wpforms-208-field_77-error\" ><\/div><div id=\"wpforms-208-field_78-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"78\"><fieldset><legend class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">I want CAs to tell the people I call that I am speech disabled. <\/legend><ul id=\"wpforms-208-field_78\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-208-field_78_1\" name=\"wpforms[fields][78][]\" value=\"I want CAs to tell the people I call that I am speech disabled.\" aria-errormessage=\"wpforms-208-field_78_1-error\" aria-describedby=\"wpforms-208-field_78-description\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_78_1\">I want CAs to tell the people I call that I am speech disabled.<\/label><\/li><\/ul><div id=\"wpforms-208-field_78-description\" class=\"wpforms-field-description\">Example: \u201cA person who is speech disabled is calling your through California Relay Service CA. This is Hamilton Relay CA# 4444. Have you received a STS call before?\u201d<\/div><\/fieldset><\/div><div id=\"wpforms-208-field_80-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"80\"><fieldset><legend class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Never Explain (NE)<\/legend><ul id=\"wpforms-208-field_80\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-208-field_80_1\" name=\"wpforms[fields][80][]\" value=\"Never Explain (NE)\" aria-errormessage=\"wpforms-208-field_80_1-error\" aria-describedby=\"wpforms-208-field_80-description\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_80_1\">Never Explain (NE)<\/label><\/li><\/ul><div id=\"wpforms-208-field_80-description\" class=\"wpforms-field-description\">Never explain how to use the relay to any person I call.\n<\/div><\/fieldset><\/div><div id=\"wpforms-208-field_81-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-conditional-trigger\" data-field-id=\"81\"><fieldset><legend class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Use my Hello<\/legend><ul id=\"wpforms-208-field_81\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-208-field_81_1\" name=\"wpforms[fields][81][]\" value=\"Use \u201cMy Hello\u201d when CAs greet me.\" aria-errormessage=\"wpforms-208-field_81_1-error\" aria-describedby=\"wpforms-208-field_81-description\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_81_1\">Use \u201cMy Hello\u201d when CAs greet me.<\/label><\/li><\/ul><div id=\"wpforms-208-field_81-description\" class=\"wpforms-field-description\">Example: \u201cHi, Bob here. How are you?\u201d<\/div><\/fieldset><\/div><div id=\"wpforms-208-field_82-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"82\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_82\">CAs will greet the people you call this way:<\/label><input type=\"text\" id=\"wpforms-208-field_82\" class=\"wpforms-field-large\" name=\"wpforms[fields][82]\" aria-errormessage=\"wpforms-208-field_82-error\" aria-describedby=\"wpforms-208-field_82-description\" ><div id=\"wpforms-208-field_82-description\" class=\"wpforms-field-description\">Example: \u201cHi, Bob here. How are you?\u201d<\/div><\/div><div id=\"wpforms-208-field_122-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"122\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_122\">Other standard first thoughts?<\/label><textarea id=\"wpforms-208-field_122\" class=\"wpforms-field-medium\" name=\"wpforms[fields][122]\" aria-errormessage=\"wpforms-208-field_122-error\" ><\/textarea><\/div><div id=\"wpforms-208-field_123-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"123\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_123\">Standard message to leave on answering machine:<\/label><textarea id=\"wpforms-208-field_123\" class=\"wpforms-field-medium\" name=\"wpforms[fields][123]\" aria-errormessage=\"wpforms-208-field_123-error\" aria-describedby=\"wpforms-208-field_123-description\" ><\/textarea><div id=\"wpforms-208-field_123-description\" class=\"wpforms-field-description\">(identify caller by name, request call back, specify call back number, and provide the STS relay telephone number)<\/div><\/div><div id=\"wpforms-208-field_124-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"124\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_124\">Other Special Instructions to the CA:<\/label><textarea id=\"wpforms-208-field_124\" class=\"wpforms-field-medium\" name=\"wpforms[fields][124]\" aria-errormessage=\"wpforms-208-field_124-error\" ><\/textarea><\/div><div id=\"wpforms-208-field_84-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"84\"><div id=\"wpforms-208-field_84\" class=\"wpforms-field-large wpforms-field-row\" aria-errormessage=\"wpforms-208-field_84-error\"><div class=\"bannerheader\">\n<h2>7. Restrictions<\/h2>\n<\/div>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-208-field_85-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"85\"><div id=\"wpforms-208-field_85\" class=\"wpforms-field-large wpforms-field-row\" aria-errormessage=\"wpforms-208-field_85-error\"><p>Select the types of calls that you do not want made from your telephone. If you check any on this list, you will not be able to make those types of calls through Relay.<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-208-field_86-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"86\"><fieldset><legend class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Restrictions<\/legend><ul id=\"wpforms-208-field_86\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-208-field_86_1\" name=\"wpforms[fields][86][]\" value=\"900\/976\/800\" aria-errormessage=\"wpforms-208-field_86_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_86_1\">900\/976\/800<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"checkbox\" id=\"wpforms-208-field_86_2\" name=\"wpforms[fields][86][]\" value=\"International\" aria-errormessage=\"wpforms-208-field_86_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_86_2\">International<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"checkbox\" id=\"wpforms-208-field_86_3\" name=\"wpforms[fields][86][]\" value=\"Directory Assistance\" aria-errormessage=\"wpforms-208-field_86_3-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_86_3\">Directory Assistance<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"checkbox\" id=\"wpforms-208-field_86_4\" name=\"wpforms[fields][86][]\" value=\"Operator Assistance\" aria-errormessage=\"wpforms-208-field_86_4-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_86_4\">Operator Assistance<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-208-field_62-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"62\"><div id=\"wpforms-208-field_62\" class=\"wpforms-field-large wpforms-field-row\" aria-errormessage=\"wpforms-208-field_62-error\"><div class=\"bannerheader\">\n<h2>8. Speed Dialing<\/h2>\n<\/div>\n<p>You may save up to 50 speed dial numbers. Be sure to include the area code with the phone number.<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-208-field_63-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"63\"><div class=\"wpforms-field-layout-rows wpforms-field-large\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-25\"><div id=\"wpforms-208-field_64-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"64\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_64\">Name<\/label><input type=\"text\" id=\"wpforms-208-field_64\" class=\"wpforms-field-medium\" name=\"wpforms[fields][64]\" aria-errormessage=\"wpforms-208-field_64-error\" ><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-25\"><div id=\"wpforms-208-field_65-container\" class=\"wpforms-field wpforms-field-phone\" data-field-id=\"65\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_65\">Phone<\/label><input type=\"tel\" id=\"wpforms-208-field_65\" class=\"wpforms-field-medium wpforms-masked-input\" data-inputmask=\"&#039;mask&#039;: &#039;(999) 999-9999&#039;\" data-rule-us-phone-field=\"true\" data-inputmask-inputmode=\"tel\" name=\"wpforms[fields][65]\" aria-label=\"Phone\" aria-errormessage=\"wpforms-208-field_65-error\" ><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-25\"><div id=\"wpforms-208-field_125-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"125\"><fieldset><legend class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Familiar with STS<\/legend><ul id=\"wpforms-208-field_125\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-208-field_125_1\" name=\"wpforms[fields][125][]\" value=\"Familiar with STS\" aria-errormessage=\"wpforms-208-field_125_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_125_1\">Familiar with STS<\/label><\/li><\/ul><\/fieldset><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-25\"><div id=\"wpforms-208-field_129-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"129\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_129\">Type of Call<\/label><input type=\"text\" id=\"wpforms-208-field_129\" class=\"wpforms-field-medium\" name=\"wpforms[fields][129]\" aria-errormessage=\"wpforms-208-field_129-error\" ><\/div><\/div><\/div><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-25\"><div id=\"wpforms-208-field_67-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"67\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_67\">Name<\/label><input type=\"text\" id=\"wpforms-208-field_67\" class=\"wpforms-field-medium\" name=\"wpforms[fields][67]\" aria-errormessage=\"wpforms-208-field_67-error\" ><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-25\"><div id=\"wpforms-208-field_72-container\" class=\"wpforms-field wpforms-field-phone\" data-field-id=\"72\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_72\">Phone<\/label><input type=\"tel\" id=\"wpforms-208-field_72\" class=\"wpforms-field-medium wpforms-masked-input\" data-inputmask=\"&#039;mask&#039;: &#039;(999) 999-9999&#039;\" data-rule-us-phone-field=\"true\" data-inputmask-inputmode=\"tel\" name=\"wpforms[fields][72]\" aria-label=\"Phone\" aria-errormessage=\"wpforms-208-field_72-error\" ><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-25\"><div id=\"wpforms-208-field_126-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"126\"><fieldset><legend class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Familiar with STS<\/legend><ul id=\"wpforms-208-field_126\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-208-field_126_1\" name=\"wpforms[fields][126][]\" value=\"Familiar with STS\" aria-errormessage=\"wpforms-208-field_126_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_126_1\">Familiar with STS<\/label><\/li><\/ul><\/fieldset><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-25\"><div id=\"wpforms-208-field_130-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"130\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_130\">Type of Call<\/label><input type=\"text\" id=\"wpforms-208-field_130\" class=\"wpforms-field-medium\" name=\"wpforms[fields][130]\" aria-errormessage=\"wpforms-208-field_130-error\" ><\/div><\/div><\/div><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-25\"><div id=\"wpforms-208-field_69-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"69\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_69\">Name<\/label><input type=\"text\" id=\"wpforms-208-field_69\" class=\"wpforms-field-medium\" name=\"wpforms[fields][69]\" aria-errormessage=\"wpforms-208-field_69-error\" ><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-25\"><div id=\"wpforms-208-field_71-container\" class=\"wpforms-field wpforms-field-phone\" data-field-id=\"71\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_71\">Phone<\/label><input type=\"tel\" id=\"wpforms-208-field_71\" class=\"wpforms-field-medium wpforms-masked-input\" data-inputmask=\"&#039;mask&#039;: &#039;(999) 999-9999&#039;\" data-rule-us-phone-field=\"true\" data-inputmask-inputmode=\"tel\" name=\"wpforms[fields][71]\" aria-label=\"Phone\" aria-errormessage=\"wpforms-208-field_71-error\" ><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-25\"><div id=\"wpforms-208-field_127-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"127\"><fieldset><legend class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Familiar with STS<\/legend><ul id=\"wpforms-208-field_127\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-208-field_127_1\" name=\"wpforms[fields][127][]\" value=\"Familiar with STS\" aria-errormessage=\"wpforms-208-field_127_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_127_1\">Familiar with STS<\/label><\/li><\/ul><\/fieldset><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-25\"><div id=\"wpforms-208-field_132-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"132\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_132\">Type of Call<\/label><input type=\"text\" id=\"wpforms-208-field_132\" class=\"wpforms-field-medium\" name=\"wpforms[fields][132]\" aria-errormessage=\"wpforms-208-field_132-error\" ><\/div><\/div><\/div><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-25\"><div id=\"wpforms-208-field_68-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"68\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_68\">Name<\/label><input type=\"text\" id=\"wpforms-208-field_68\" class=\"wpforms-field-medium\" name=\"wpforms[fields][68]\" aria-errormessage=\"wpforms-208-field_68-error\" ><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-25\"><div id=\"wpforms-208-field_70-container\" class=\"wpforms-field wpforms-field-phone\" data-field-id=\"70\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_70\">Phone<\/label><input type=\"tel\" id=\"wpforms-208-field_70\" class=\"wpforms-field-medium wpforms-masked-input\" data-inputmask=\"&#039;mask&#039;: &#039;(999) 999-9999&#039;\" data-rule-us-phone-field=\"true\" data-inputmask-inputmode=\"tel\" name=\"wpforms[fields][70]\" aria-label=\"Phone\" aria-errormessage=\"wpforms-208-field_70-error\" ><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-25\"><div id=\"wpforms-208-field_128-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"128\"><fieldset><legend class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Familiar with STS<\/legend><ul id=\"wpforms-208-field_128\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-208-field_128_1\" name=\"wpforms[fields][128][]\" value=\"Familiar with STS\" aria-errormessage=\"wpforms-208-field_128_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-208-field_128_1\">Familiar with STS<\/label><\/li><\/ul><\/fieldset><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-25\"><div id=\"wpforms-208-field_131-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"131\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_131\">Type of Call<\/label><input type=\"text\" id=\"wpforms-208-field_131\" class=\"wpforms-field-medium\" name=\"wpforms[fields][131]\" aria-errormessage=\"wpforms-208-field_131-error\" ><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-208-field_87-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"87\"><div id=\"wpforms-208-field_87\" class=\"wpforms-field-large wpforms-field-row\" aria-errormessage=\"wpforms-208-field_87-error\"><div class=\"bannerheader\">\n<h2>9. Notes<\/h2>\n<\/div>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-208-field_88-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"88\"><label class=\"wpforms-field-label\" for=\"wpforms-208-field_88\">Provide any additional call handling instructions or information for the CA here:<\/label><textarea id=\"wpforms-208-field_88\" class=\"wpforms-field-medium\" name=\"wpforms[fields][88]\" aria-errormessage=\"wpforms-208-field_88-error\" ><\/textarea><\/div><div id=\"wpforms-208-field_89-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"89\"><div id=\"wpforms-208-field_89\" class=\"wpforms-field-large wpforms-field-row\" aria-errormessage=\"wpforms-208-field_89-error\"><p><strong>You\u2019re Almost Finished!<\/strong><\/p>\n<p>Thank you for completing your California Relay Customer Profile. If you have any questions about your Profile, please contact Customer Care. 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