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Hamilton Relay Video FAQs
Video Mail FAQs
- What is VideoMail?
- How do I establish a VideoMail Account?
- What is an Account?
- What is Missed Call?
- Can I receive VideoMail or Missed Call messages without establishing an Account?
- How many Accounts can I set up?
- How do I retrieve VideoMail Messages?
- How do I retrieve Missed Call Messages?
- How long can I store my VideoMail Messages?
- Is there a limit of how many VideoMail Messages I can retrieve?
- What is my personalized number?
- How do I share my 800 numbers?
- How do I edit my Account?
- Can I get Missed Call information from other VideoPhone users?
- If I am unable to check my e-mail for some time, will my VideoMail Messages time out?
- I can’t open the VideoMail Message from Hamilton Relay VRS. What do I do?
- I have forgotten my Account User ID. What do I do?
- I have forgotten my Account Password.
- How do I obtain my Contact Cards again?
- I don’t have video equipment, can I sign up for VideoMail?
- Can I receive VideoMail from those who know my VideoPhone number, but not my Personalized Number?
- I would like to have individual business cards for my home and work video equipment.
What is VideoMail?
VideoMail is a feature that allows people who call you via Hamilton Relay VRS to leave a message if you were unable to answer the call at that time.
How do I establish a VideoMail Account?
Go to http://www.hamiltonrelay.com/videorelay/videomail.htm to set up and activate
your VideoMail account today!
What is an Account?
A VideoMail Account is like a profile, establishing preferences on how VideoMail and Missed Call messages are handled. Having an Account allows for VideoMail and Missed Call messages to be sent to your e-mail and/or pager address. You are given a personal toll free number with an extension number for your work and home numbers that are registered. You can also include your preferences for Voice Carry Over (VCO).
What is Missed Call?
Missed Call is a cool function that allows you to know who has tried to call you via Hamilton Relay VRS when you were not able to answer the call. Missed Call messages are sent when the person has declined to send you a VideoMail message.
Can I receive VideoMail or Missed Call messages without establishing an Account?
With Hamilton Relay VRS, you must have an active VideoMail Account in order to receive VideoMail and Missed Call messages. The Account allows us to know where to e-mail your Messages.
How many Accounts can I set up?
You will only need to set up one Account, as it can include both your Home and Work numbers. If you have a need to register more vp numbers, you are more than welcome to set up another Account!
How do I retrieve VideoMail Messages?
VideoMail Messages are sent to your preferred e-mail and/or pager address. In the e-mail you will see an attachment of a video clip that includes the VideoMail Message. Simply open that attachment and view the VideoMail Message. You will need to use QuickTime to review your messages. To obtain QuickTime, go to http://www.apple.com/quicktime/download/win.html
How do I retrieve Missed Call Messages?
Missed Call Messages are sent to your preferred e-mail and/or pager address. In the e-mail you will see the phone number of the person who attempted to place a call to you.
How long can I store my VideoMail Messages?
You can store your VideoMail Messages in your e-mail for as long as it will allow you, or you can save it on your computer for as long as you would like.
Is there a limit of how many VideoMail Messages I can retrieve?
No. You can retrieve as many VideoMail Messages as are sent, depending on the limitations your E-mail provider places on your inbox. An E-mail provider may have limits on the size of files left in your E-mail account. Video files are generally larger than text files, and receiving multiple video files can impact your ability to receive e-mail. It’s a good idea to store VideoMail messages that you want to save in a separate folder. Contact your E-mail Service Customer Service Department for details on the capacity of your specific e-mail account.
What is my personalized number?
When you create an Account with Hamilton Relay VRS for VideoMail, you are given a personal toll-free number and extension number. This will allow any hearing person to conveniently call you using Hamilton Relay VRS, and, when you are not available, they will be able to leave you a message through VideoMail messages sent to your e-mail.
How do I share my 800 numbers?
We’ve provided a couple of ways to do this.
First, you have the opportunity to print out personalized Contact Cards. You can access this option through your Account confirmation e-mail, or at: http://hamiltonrelay.com/videorelay/videomail.htm
In addition to the Contact Cards, you can share your 800 numbers by sending an e-mail to friends and colleagues. You can access this option through your Account confirmation e-mail, or at: http://hamiltonrelay.com/videorelay/videomail.htm
We have designed the cards and the e-mail for your convenience.
How do I edit my Account?
You can edit your Account by logging in with your User ID and password. Visit: http://hamiltonrelay.com/videorelay/videomail.htm
and select “edit account.”
Can I get Missed Call information from other VideoPhone users?
At this time, the Missed Call feature is only available for Hamilton Relay VRS calls, and not from other VideoPhone users.
If I am unable to check my e-mail for some time, will my VideoMail Messages time out?
No, your messages will be available to you in your E-mail inbox until you choose to delete them.
I can’t open the VideoMail Message from Hamilton Relay VRS. What do I do?
Please make sure that you have QuickTime on your computer. QuickTime is the media player application used to view Hamilton Relay VRS VideoMail messages. If you do not have QuickTime, please click on this link and download the application: http://www.apple.com/quicktime/download/win.html
I have forgotten my Account User ID. What do I do?
Visit this page, http://services.hamiltonrelay.com/forgot.aspx , and enter your e-mail address that was registered in your Account. You’ll then receive an e-mail with your User ID number.
I have forgotten my Account Password. What do I do?
Visit this page, http://services.hamiltonrelay.com/forgot.aspx , and select your secret question and enter the answer you established in your Account. You’ll then receive an e-mail with a new password. You can then log into your account and change your password to one of your choosing.
How do I obtain my Contact Cards again?
Visit: http://hamiltonrelay.com/videorelay/videomail.htm to obtain your personalized Hamilton Relay VRS Contact Cards.
I don’t have video equipment, can I sign up for VideoMail?
You can create an Account for VideoMail to retrieve messages through Hamilton Relay VRS. You will only need to have an e-mail address and QuickTime in order to review messages. Returning calls is very easy with Hamilton Relay options such as via InspireChat, AOL Instant Messenger- ThatsHamilton, or on your pager’s WAP browser, www.hamiltonrelay.com. To obtain QuickTime, go to http://www.apple.com/quicktime/download/win.html
Can I receive VideoMail from those who know my VideoPhone number, but not my Personalized Number?
No, in order for you to receive VideoMail, callers will need to call you using the toll-free number associated with your VideoMail Account. Share your personalized number with everyone you know today!
I would like to have individual business cards for my home and work video equipment.
You can create two separate Accounts to keep your numbers at home and work separate.
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