Q: What are the technical specifications
for my computer to use Video Relay?
Minimum Requirements
PC
• 500 MHZ or above
• 64MB System RAM
• 16 Video MBSoftware/Connection
• Internet Explorer
• Microsoft Windows 98 or later
• Net Meeting (or H.323 compatible software and devices)
• Broadband internet connectionWeb Cam
• Logitech Quickcam Pro 3000 or 4000 (or similar)
Optimum Performance
PC
• 2.0 Ghz processor or faster
• 512 MB System RAM
• USB 2.0 connection
• High Resolution monitor Software/Connection
• Internet Explorer
• MS Windows XP Professional
• Net Meeting (or H.323 compatible software and devices)
• Broadband internet connection 384 kbps or faster Web Cam
• USB 2.0 web cam (ADS USB Turbo 2.0 web cam is a good choice
• Hamilton Video Relay is also compatible with The D-Link™ DVC-1000 i2eyeTM VideoPhone.
For more information, go to http://www.dlink.com/products/?model=DVC-1000.
Q. Can I make Hamilton Video Relay calls via pagers or PDAs? A.
It is not practical to attempt a Hamilton Video Relay call via pagers or PDAs due
to existing technology. As technology evolves, Hamilton will bring
its customers the latest innovations.
Q: Is Hamilton Video Relay compatible with Macintosh?
A. If you have H.323 compatible software installed on your Macintosh,
you will type in call.hipvrs.com. This will connect you directly to a
Hamilton Video Relay Interpreter. You will not connect via web page.
Q: Is Hamilton Video Relay compatible with Cable modem? A. Hamilton Video Relay is compatible with Cable modem if you have 256K Bandwidth
up and down.
Q: Can I use Hamilton Video Relay if I am behind a firewall?
A. You can use Hamilton Video Relay if you are behind a firewall if the firewall
is aware of Net Meeting* (or H.323 compatible software). See your system
administrator. Linksys home firewalls are H.323 aware.
Q: What does it mean if I see a message that says, “You
must restart your computer before the new settings will take effect.
Do you want to
restart your computer now?” A. Choose No. This box appears on occasion while loading. This is a
Microsoft feature. It is not necessary to restart your computer.
Q: How do I test my broadband connection speed?
A. To find out how fast your Internet connection is, click
on the link below: speed.hipvrs.com
Q: How do I download NetMeeting*? A. If you have not previously downloaded Microsoft NetMeeting* on your
computer:
From this web page, you can download NetMeeting* according to your
operating system.
Open the file that you downloaded. This will install NetMeeting*.
Go to www.hipvrs.com.
Log-in or click on “Make a Call”.
This will prompt you to configure NetMeeting*. A window will appear.
Complete the fields and click Next.
Uncheck the box next to the option that says, “Log-on to a Directory
Server”. Click Next.
There is a field that says, “Specify Speed of Connection”.
Select one of the following:
•
“Always choose Cable, XDSL or ISDN”.
•
If you are on a network, select “Local Area Network”.
When you click “Finish”, you are ready to send or receive
a call. If you are expecting to receive a call, leave this page open.
