Hamilton Relay Video FAQs
Essential FAQs
- Q: How do I make an emergency/911 call?
- Q: How is a 911 call through Hamilton VRS handled?
- Q: How long will it take for me to connect with the emergency center (Public Safety Answering Point, PSAP)?
- Q: What if I call hamiltonvrs.tv can I still ask the VI to dial 911?
- Q: Can I call 711 with VRS?
- Q: What hours is Hamilton Video Relay available?
- Q: Can a hearing individual call me through Hamilton Video Relay?
- Q: Can I make international calls through Hamilton Video Relay?
- Q. Can I make “900” calls via Hamilton Video Relay?
- Q: Can I place a call using Hamilton Video Relay in Spanish?
- Q: Are VRS and VRI the same thing?
- Q. Does
Hamilton Video Relay provide for accessibility features for users who are deaf-blind
or use alternative keyboard technology?
- Q: Can I call a TTY user through Hamilton Video Relay?
- Q: Can I give the Hamilton Video Relay Interpreter instructions prior to the call?
- Q: Do I have to use Go Aheads with Hamilton Video Relay?
Q: How do I make an emergency/911 call?
A. If you have an emergency you should use your standard telephone line or tty to call your local emergency service number directly. The nature of internet-based telecommunications relay services does not allow Hamilton to recognize your location and the services should not be used for emergency calls.
If you no longer have a telephone line and/or a tty, you may place an emergency call using Hamilton VRS. Add 911.hamiltonvrs.tv to your videophone address book and dial.. This will allow your emergency call to be answered ahead of other callers who are waiting for a video interpreter. You will be required to provide important information, including your location information as well as the nature of your emergency.
Q: How is a 911 call through Hamilton VRS handled?
A. Because the Internet functions differently than the standard telephone network, your specific location information is not able to automatically be given to emergency personnel. Therefore, the VI will connect to the emergency call center through a third party agency that keeps track of the local Public Safety Answering Points (PSAP) centers across the country that handle emergency/911 calls. You will be required to provide your specific location, as well as the nature of your emergency to the VI when connected. Your call with then be directed to the nearest PSAP to you and emergency personnel will communicate with you through the VI regarding your emergency.
Q: How long will it take for me to connect with the emergency center (Public Safety Answering Point, PSAP)?
A. It could take some time to get your call connected to the correct PSAP. If you have a TTY or a land-line phone, we encourage you to dial 911 directly as it will be answered by the PSAP more quickly.
Q: What if I call hamiltonvrs.tv can I still ask the VI to dial 911?
A. Yes, you can call 911 through Hamilton Video Relay regardless of which IP address you call. However, calling the general Hamilton VRS address will not advance your emergency call ahead of other calls. Should you choose to use Hamilton VRS to place an emergency call, you should dial 911.hamiltonvrs.tv and your call will be advance to the front of the line.
Q: Can I call 711 with VRS?
A. No. 7-1-1 is set up to transfer your call to the relay of the state
that you are in. Hamilton Video Relay is not connected to any one state's transfer
system.
Q: What hours is Hamilton Video Relay available?
A: Hamilton Video Relay is available 24 hours a day,
7 days a week.
There are no limits on the length of your calls or how many calls you
make.
Q: Can a hearing individual call me through Hamilton Video Relay?
A: YES! Hearing individuals can call YOU with Hamilton Video Relay. The hearing
individual will call the relay center at 866-498-4777 and will give
the Interpreter your IP address or your User Name. If the hearing individual
gives the interpreter your User Name as a way to call you, you must
be logged-on to the internet and the Hamilton Video Relay web site to receive a
call.
Q: Can I make international calls through Hamilton Video Relay?
A. Video Relay users can place international calls but
cannot receive international calls.
Q. Can I make “900” calls via Hamilton Video Relay?
A.
Hamilton Video Relay will not process “900” calls due to billing
and potential fraud issues.
Q: Can I place a call using Hamilton Video Relay in Spanish?
A. Hamilton Video Relay will not offer Spanish initially, but intends to add the
feature as demand builds for this service.
Q: Are VRS and VRI the same thing?
A. No. VRS and VRI are not the same. With VRI, the Deaf
or HOH person and the hearing person are in the same room and use an
Interpreter
who is located elsewhere. With VRS, the Deaf or HOH person and the
hearing person are in different locations and communicate over the
telephone through an Interpreter. This service is for VRS only.
Q. Does Hamilton Video Relay provide for accessibility features for users who are deaf-blind
or use alternative keyboard technology?
A. Hamilton Video Relay is familiar with the needs of deaf/blind
relay users. The Hamilton Video Relay Interpreter will sign at a slower pace if
so desired and the
interpreter’s clothing can be modified upon request to best meet
the deaf-blind user’s needs.
Q: Can I call a TTY user through Hamilton Video Relay?
A: No. Only calls made to a standard telephone can be processed.
Q: Can I give the Hamilton Video Relay Interpreter instructions prior to the call?
A. Yes you can give the Hamilton Video Relay interpreter specific instructions
on a per call basis.
Q: Do I have to use Go Aheads with Hamilton Video Relay?
A: With Hamilton Video Relay, you do not have to use “GA” and you can
interrupt at anytime during your conversation. Hamilton Video Relay allows you to
have an interactive, real-time conversation without the use of “GA” and “SK”.
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